Common use of CALL CENTRE EMPLOYEES Clause in Contracts

CALL CENTRE EMPLOYEES. For the first time, the collective agreement establishes minimum standards of work for our members who work in call centres. This breakthrough provides five consecutive minutes off the phone per hour for these employees. In addition, the employer has agreed that call monitoring is to be used for guidance and feedback.

CALL CENTRE EMPLOYEES. For the first time, the collective agreement establishes minimum standards of work for our members who work in call centres. This breakthrough provides five consecutive minutes off the phone per hour for these employees, as well as at least two days of training per year. In addition, the employer has agreed that call monitoring is to for guidance and feedback only and shall not be used for guidance and feedbackdisciplinary purposes.