Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 24 contracts
Samples: Your Agreement, Your Agreement, Your Agreement
Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, telemarketing. We do this for training purposes and to improve the purpose quality of training and improving our customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 14 contracts
Samples: ontel.co.uk, keytechnetworks.co.uk, ontel.co.uk
Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.
Appears in 6 contracts
Samples: Your Agreement, Your Agreement, Communications Services
Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 6 contracts
Samples: Your Agreement, Your Agreement, Your Agreement
Call Monitoring. 6.1. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.
Appears in 2 contracts
Samples: Your Agreement, Your Agreement
Call Monitoring. 8.1 We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.
Appears in 1 contract
Samples: Your Agreement