Common use of Call Monitoring Clause in Contracts

Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.

Appears in 24 contracts

Samples: Your Agreement, Your Agreement, Your Agreement

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Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, telemarketing. We do this for training purposes and to improve the purpose quality of training and improving our customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.

Appears in 14 contracts

Samples: ontel.co.uk, keytechnetworks.co.uk, ontel.co.uk

Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.

Appears in 6 contracts

Samples: Your Agreement, Your Agreement, Communications Services

Call Monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.

Appears in 6 contracts

Samples: Your Agreement, Your Agreement, Your Agreement

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Call Monitoring. 6.1. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.

Appears in 2 contracts

Samples: Your Agreement, Your Agreement

Call Monitoring. 8.1 We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.

Appears in 1 contract

Samples: Your Agreement

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