Common use of Canceling appointments Clause in Contracts

Canceling appointments. If you are unable to keep an appointment, you should notify the provider at least 24 hours before your scheduled appointment. Some offices charge a fee for missed appointments unless it is due to an emergency or you give 24-hour advance notice. This fee will not be more than your Copayment or Coinsurance for the visit. Continuity of care may be available if: • Your provider leaves your Medical Group during your care; • Your MHSA Participating Provider becomes an MHSA Non-Participating Provider during your care; • You are a newly-covered Member whose coverage choices do not include out-of-network Benefits; or • You are a newly-covered Member whose previous health plan was withdrawn from the market. You can request to continue treatment with your Non-Participating Provider in the situations described above if you are currently receiving the following care: • Ongoing treatment for an acute or serious chronic condition; • Pregnancy care, including care immediately after giving birth; • Treatment for a maternal mental health condition; • Treatment for a terminal illness; • Other services authorized by a now-terminated provider as part of a documented course of treatment; or • Care for a child up to 36 months old. To request continuity of care, visit xxxxxxxxxxxx.xxx and fill out the Continuity of Care Application. Blue Shield will confirm your eligibility and review your request for Medical Necessity. The Non-Participating Provider must agree to accept Blue Shield’s Allowed Charges as payment in full for your ongoing care. If the provider agrees and your request is authorized, you may continue to see the Non-Participating Provider at the Participating Provider Cost Share for: • Up to 12 months; • For a maternal mental health condition, 12 months after the condition’s diagnosis or 12 months after the end of the pregnancy, whichever is later; or • If you have a terminal illness, for the duration of the terminal illness. See the Your payment information section for more information about the Allowed Charges. You can ask your PCP for a referral to another provider for a second medical opinion in situations including but not limited to: • You have questions about the reasonableness or necessity of the treatment plan; • There are different treatment options for your medical condition; • Your diagnosis is unclear; • Your condition has not improved after completing the prescribed course of treatment; • You need additional information before deciding on a treatment plan; or • You have questions about your diagnosis or treatment plan. Your Medical Group will work with you to arrange for a second medical opinion. A proposed treatment plan from your PCP Another PCP in your Medical Group A proposed treatment plan from a Specialist A Participating Provider in the same or equivalent specialty If you need urgent or emergency medical care while traveling outside of California, you’re covered. Blue Shield has relationships with health plans in other states, Puerto Rico, and the U.S. Virgin Islands through the BlueCard® Program. The Blue Cross Blue Shield Association can help you access care in those geographic areas. See the Out-of-area services section for more information about receiving care while outside of California. To find participating providers while outside of California, visit xxxx.xxx. You or your Dependent may be able to enroll in Away from Home Care when you are on an extended stay within the service area of another Blue Cross or Blue Shield plan outside of California. Away from Home Care may be available for Dependents who are full-time students, Dependents of Subscribers who are required by court order to provide coverage, and long-term travelers. For more information on the program and which states participate, visit xxxxxxxxxxxx.xxx or call the Blue Shield of California Away from Home Care coordinators at (000) 000-0000.

Canceling appointments. If you are unable to keep an appointment, you should notify the provider at least 24 hours before your scheduled appointment. Some offices charge a fee for missed appointments unless it is due to an emergency or you give 24-hour advance notice. This fee will not be more than your Copayment or Coinsurance for the visit. Continuity of care may be available if: • Your provider leaves your Medical Group Participating Provider becomes a Non-Participating Provider during your care; • Your MHSA Participating Provider becomes an MHSA Non-Participating Provider during your care; • You are a newly-covered Member whose coverage choices do not include out-of-network Benefits; or • You are a newly-covered Member whose previous health plan was withdrawn from the market. You can request to continue treatment with your Non-Participating Provider in the situations described above if you are currently receiving the following care: • Ongoing treatment for an acute or serious chronic condition; • Pregnancy care, including care immediately after giving birth; • Treatment for a maternal mental health condition; • Treatment for a terminal illness; • Other services authorized by a now-terminated provider as part of a documented course of treatment; or • Care for a child up to 36 months old. To request continuity of care, visit xxxxxxxxxxxx.xxx and fill out the Continuity of Care Application. Blue Shield will confirm your eligibility and review your request for Medical Necessity. The Non-Participating Provider must agree to accept Blue Shield’s Allowed Charges Allowable Amount as payment in full for your ongoing care. If the provider agrees and your request is authorized, you may continue to see the Non-Participating Provider at the Participating Provider Cost Share for: • Up to 12 months; • For a maternal mental health condition, 12 months after the condition’s diagnosis or 12 months after the end of the pregnancy, whichever is later; or • If you have a terminal illness, for the duration of the terminal illness. See the Your payment information section for more information about the Allowed ChargesAllowable Amount. You can ask your PCP for consult a referral to another provider Participating or Non-Participating Provider for a second medical opinion in situations including but not limited to: • You have questions about the reasonableness or necessity of the treatment plan; • There are different treatment options for your medical condition; • Your diagnosis is unclear; • Your condition has not improved after completing the prescribed course of treatment; • You need additional information before deciding on a treatment plan; or • You have questions about your diagnosis or treatment plan. Your Medical Group will work with you to arrange You do not need prior authorization from Blue Shield or your Physician for a second medical opinion. A proposed treatment plan from your PCP Another PCP in your Medical Group A proposed treatment plan from a Specialist A Participating Provider in the same or equivalent specialty If you need urgent or emergency medical care while traveling outside of California, you’re covered. Blue Shield has relationships with health plans in other states, Puerto Rico, and the U.S. Virgin Islands through the BlueCard® Program. The Blue Cross Blue Shield Association can help you access care in those geographic areas. See the Out-of-area services section for more information about receiving care while outside of California. To find participating providers while outside of California, visit xxxx.xxx. You or your Dependent may be able to enroll in Away from Home Care when you are on an extended stay within the service area of another Blue Cross or Blue Shield plan outside of California. Away from Home Care may be available for Dependents who are full-time students, Dependents of Subscribers who are required by court order to provide coverage, and long-term travelers. For more information on the program and which states participate, visit xxxxxxxxxxxx.xxx or call the Blue Shield of California Away from Home Care coordinators at (000) 000-0000.

Canceling appointments. If you are unable to keep an appointment, you should notify the provider at least 24 hours before your scheduled appointment. Some offices charge a fee for missed appointments unless it is due to an emergency or you give 24-hour advance notice. This fee will not be more than your Copayment or Coinsurance for the visit. Continuity of care may be available if: • Your provider leaves Blue Shield or the MHSA no longer contracts with your Medical Group during your care; • Your MHSA Former Participating Provider becomes an MHSA Non-Participating Provider during your care; • You for the services you are a newly-covered Member whose coverage choices do not include out-of-network Benefitsreceiving; or • You are a newly-covered Member whose previous health plan was withdrawn from the market. Continuity of care may also be available to you when your Employer terminates its contract with Blue Shield and contracts with a new health plan (insurer) that does not include your Blue Shield Participating Provider in its network. If your Former Participating Provider is no longer available to you for one of the reasons noted above, Blue Shield or the MHSA will notify you of the option to continue treatment with your Former Participating Provider. You can request to continue treatment with your Non-Former Participating Provider in the situations described above if you are currently receiving the following care: • Undergoing a course of institutional or inpatient care 90 days from the date of receipt of notice of the termination of the former Participating Provider’s contract, the Employer’s contract, or until the treatment concludes, whichever is sooner Acute conditions As long as the condition lasts Maternal mental health condition 12 months after the condition’s diagnosis or 12 months after the end of the pregnancy, whichever is later Ongoing treatment for an acute or serious chronic condition; • Pregnancy pregnancy care, including care immediately after giving birth; • Treatment for a maternal mental health condition; • Treatment for a terminal illness; • Other services authorized by a now-terminated provider as part of a birth Up to 12 months Recommended surgery or procedure documented course of treatment; or • Care to occur within 180 days Within 180 days Ongoing treatment for a child up to 36 months oldold Up to 12 months Serious chronic condition Up to 12 months Terminal illness The duration of the terminal illness If a condition falls within a qualifying condition under federal and state law, the more generous time frames would be followed. To request continuity of care, visit xxxxxxxxxxxx.xxx and fill out the Continuity of Care Application. Blue Shield will confirm your eligibility and may review your request for Medical Necessity. The Non-Under Federal law, the Former Participating Provider must agree to accept Blue Shield’s Allowed Charges or the MHSA’s Allowable Amount as payment in full for the first 90 days of your ongoing care. If Once the provider agrees accepts and your request is authorized, you may continue to see the Non-Former Participating Provider at the Participating Provider Cost Share for: • Up to 12 months; • For a maternal mental health condition, 12 months after the condition’s diagnosis or 12 months after the end of the pregnancy, whichever is later; or • If you have a terminal illness, for the duration of the terminal illnessShare. See the Your payment information section for more information about the Allowed ChargesAllowable Amount. You can ask your PCP for consult a referral to another provider Participating or Non-Participating Provider for a second medical opinion in situations including but not limited to: • You have questions about the reasonableness or necessity of the treatment plan; • There are different treatment options for your medical condition; • Your diagnosis is unclear; • Your condition has not improved after completing the prescribed course of treatment; • You need additional information before deciding on a treatment plan; or • You have questions about your diagnosis or treatment plan. Your Medical Group will work with you to arrange You do not need prior authorization from Blue Shield or your Physician for a second medical opinion. A proposed treatment plan from your PCP Another PCP in your Medical Group A proposed treatment plan from a Specialist A Participating Provider in the same or equivalent specialty If you need urgent or emergency medical care while traveling outside of California, you’re covered. Blue Shield has relationships with health plans in other states, Puerto Rico, and the U.S. Virgin Islands through the BlueCard® Program. The Blue Cross Blue Shield Association can help you access care in those geographic areas. See the Out-of-area services section for more information about receiving care while outside of California. To find participating providers while outside of California, visit xxxx.xxx. You or your Dependent may be able to enroll in Away from Home Care when you are on an extended stay within the service area of another Blue Cross or Blue Shield plan outside of California. Away from Home Care may be available for Dependents who are full-time students, Dependents of Subscribers who are required by court order to provide coverage, and long-term travelers. For more information on the program and which states participate, visit xxxxxxxxxxxx.xxx or call the Blue Shield of California Away from Home Care coordinators at (000) 000-0000.

Canceling appointments. If you are unable to keep an appointment, you should notify the provider at least 24 hours before your scheduled appointment. Some offices charge a fee for missed appointments unless it is due to an emergency or you give 24-hour advance notice. This fee will not be more than your Copayment or Coinsurance for the visit. Continuity of care may be available if: • Your provider leaves Blue Shield, the Medical Group, or the MHSA no longer contracts with your Medical Group during your care; • Your MHSA Former Participating Provider becomes an MHSA Non-Participating Provider during your carefor the services you are receiving; • You are a newly-covered Member whose coverage choices do not include out-of-network Benefits; or • You are a newly-covered Member whose previous health plan was withdrawn from the market. Continuity of care may also be available to you when your Employer terminates its contract with Blue Shield and contracts with a new health plan (insurer) that does not include your Blue Shield Participating Provider in its network. If your Former Participating Provider is no longer available to you for one of the reasons noted above, Blue Shield, the Medical Group, or the MHSA will notify you of the option to continue treatment with your Former Participating Provider. You can request to continue treatment with your Non-Former Participating Provider in the situations described above if you are currently receiving the following care: • Undergoing a course of institutional or inpatient care 90 days from the date of receipt of notice of the termination of the Former Participating Provider’s contract, the Employer’s contract, or until the treatment concludes, whichever is sooner Acute conditions As long as the condition lasts Maternal mental health condition 12 months after the condition’s diagnosis or 12 months after the end of the pregnancy, whichever is later Ongoing treatment for an acute or serious chronic condition; • Pregnancy pregnancy care, including care immediately after giving birth; • Treatment for a maternal mental health condition; • Treatment for a terminal illness; • Other services authorized by a now-terminated provider as part of a birth Up to 12 months Recommended surgery or procedure documented course of treatment; or • Care to occur within 180 days Within 180 days Ongoing treatment for a child up to 36 months oldold Up to 12 months Serious chronic condition Up to 12 months Terminal illness The duration of the terminal illness If a condition falls within a qualifying condition under federal and state law, the more generous time frames would be followed. To request continuity of care, visit xxxxxxxxxxxx.xxx and fill out the Continuity of Care Application. Blue Shield will confirm your eligibility and may review your request for Medical Necessity. The Non-Under Federal law, the Former Participating Provider must agree to accept Blue Shield’s, the Medical Group’s, or the MHSA’s Allowed Charges as payment in full for the first 90 days of your ongoing care. If Once the provider agrees accepts and your request is authorized, you may continue to see the Non-Former Participating Provider at the Participating Provider Cost Share for: • Up to 12 months; • For a maternal mental health condition, 12 months after the condition’s diagnosis or 12 months after the end of the pregnancy, whichever is later; or • If you have a terminal illness, for the duration of the terminal illnessShare. See the Your payment information section for more information about the Allowed Charges. You can ask your PCP for a referral to another provider for a second medical opinion in situations including but not limited to: • You have questions about the reasonableness or necessity of the treatment plan; • There are different treatment options for your medical condition; • Your diagnosis is unclear; • Your condition has not improved after completing the prescribed course of treatment; • You need additional information before deciding on a treatment plan; or • You have questions about your diagnosis or treatment plan. Your Medical Group will work with you to arrange for a second medical opinion. A proposed treatment plan from your PCP Another PCP in your Medical Group A proposed treatment plan from a Specialist A Participating Provider in the same or equivalent specialty If you need urgent or emergency medical care while traveling outside of California, you’re covered. Blue Shield has relationships with health plans in other states, Puerto Rico, and the U.S. Virgin Islands through the BlueCard® Program. The Blue Cross Blue Shield Association can help you access care in those geographic areas. See the Out-of-area services section for more information about receiving care while outside of California. To find participating providers while outside of California, visit xxxx.xxx. You or your Dependent may be able to enroll in Away from Home Care when you are on an extended stay within the service area of another Blue Cross or Blue Shield plan outside of California. Away from Home Care may be available for Dependents who are full-time students, Dependents of Subscribers who are required by court order to provide coverage, and long-term travelers. For more information on the program and which states participate, visit xxxxxxxxxxxx.xxx or call the Blue Shield of California Away from Home Care coordinators at (000) 000-0000.