Common use of Cancelling a money transfer Clause in Contracts

Cancelling a money transfer. 5.1. Once you’ve made a money transfer, you can’t usually cancel it and get your money back. 5.2. You should contact us immediately if you think a mistake has been made (by you or us) while using our money transfer service. 5.3. We don’t have to help you cancel the transfer, but we’ll try to help you if we can (or if we’re required to by law). You agree to assist us in this endeavour to the extent practicable. 5.4. We may not be able to cancel your money transfer even if we try to. If this is the case, we won’t be able to refund you. We may still charge you reasonable fees for attempting to cancel the money transfer. 5.5. If we’re able to refund you, we’ll normally refund the amount you have paid for the money transfer, less: ● any of our Fees that have already been charged. ● any reasonable fees for tracing, recalling or cancelling the money transfer. 5.6. If another payment services provider tells us that someone has transferred money by mistake, we’re required to help them recover this. If you are in some way factually connected to the mistake, and we can’t recover this money, the payment services provider may give the person who accidentally sent this money your details. This is to help the person recover this money from you directly. 5.7. If we ask you to and subject to law, you must immediately refund to us (or a third party we choose) money we transfer for you if, for example: ● we made a money transfer by mistake. ● we reasonably believe that you or someone else used our money transfer service in a way we don’t permit. ● we reasonably believe the money transfer is connected with illegal, fraudulent or prohibited activities (see paragraph 5 of the General Terms) carried on by you or someone else. ● through using the money transfer service, you’ve broken this Agreement in any other way.

Cancelling a money transfer. 5.1. Once you’ve made a money transfer, you can’t usually cancel it and get your money back. 5.2. You should contact us immediately if you think a mistake has been made (by you or us) while using our money transfer service. 5.3. We don’t have to help you cancel the transfer, but we’ll try to help you if we can (or if we’re required to by law). You agree to assist us in this endeavour to the extent practicable. 5.4. We may not be able to cancel your money transfer even if we try to. If this is the case, we won’t be able to refund you. We may still charge you reasonable fees for attempting to cancel the money transfer. 5.5. If we’re able to refund you, we’ll normally refund the amount you have paid for the money transfer, less: ● any of our Fees that have already been charged. ● any reasonable fees for tracing, recalling or cancelling the money transfer. 5.6. If another payment services provider tells us that someone has transferred money by mistake, we’re required to help them recover this. If you are in some way factually connected to the mistake, and we can’t recover this money, the payment services provider may give the person who accidentally sent this money your details. This is to help the person recover this money from you directly.your 5.7. If we ask you to and subject to law, you must immediately refund to us (or a third party we choose) money we transfer for you if, for example: ● we made a money transfer by mistake. ● we reasonably believe that you or someone else used our money transfer service in a way we don’t permit. ● we reasonably believe the money transfer is connected with illegal, fraudulent or prohibited activities (see paragraph 5 of the General Terms) carried on by you or someone else. ● through using the money transfer service, you’ve broken this Agreement in any other way.