Card Authorised User Servicing. You will handle (a) all enquiries regarding Card usage and lost, damaged or stolen Cards; and (b) all other enquiries from Card Authorised Users. Stripe will not provide support to Card Authorised Users in relation to the Stripe Issuing Services. You may not outsource Card Authorised User servicing to any third party.
Card Authorised User Servicing. You must provide all support to, and handle all enquiries from, Stripe Issuing Accountholders and Card Authorised Users, including regarding Card usage, and lost, damaged or stolen Cards. You must provide this support according to the Stripe Issuing Program Guidelines. Unless Stripe agrees otherwise, you must not outsource your support obligations to any third party. On a monthly basis or as otherwise requested by Stripe, using a process Stripe communicates to you, you must provide to Stripe a report of Issuing Complaints that you received and handled during the prior month.
