CARD SYSTEM MALFUNCTIONS Sample Clauses

CARD SYSTEM MALFUNCTIONS. If at any time the Cal 1 Card system at the Merchant’s location mal- functions or otherwise indicates improper operation, the Merchant shall not utilize the system or accept the card as payment in the conduct of business under this Agreement. The Merchant should immediately telephone the Cal 1 Card IT Support Line at 510.642.7700 or, if after office hours, leave a voice mail message at this same number. If the Cal 1 Card Program hours of operation are altered to such a degree that would affect the business covered under this Agreement; notification will be furnished to the Merchant by the Cal 1 Card Program. Upon notification of a malfunction, a Cal 1 Card team member will inspect the system to determine if the prob- lem is due to a Cal 1 Card software or hardware failure. In either instance, the Cal 1 Card Program will make its best effort to correct the malfunction by the next business day. If the problem is determined by the Cal 1 Card Program to be caused by the hardware leased to the Merchant, the Cal 1 Card Program will provide the Merchant with a replacement reader.
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