Category 3 – Provisioning of 2-Wire ISDN Digital Grade ULLs (BRI ISDN Sample Clauses

Category 3 – Provisioning of 2-Wire ISDN Digital Grade ULLs (BRI ISDN. 11 This section applies to missed installation appointments for orders of new12 2-Wire ISDN Digital Grade ULLs (BRI ISDN) as described in Section 11.2.3 of this Agreement. Performance Measurement Misses Standard Equals Standard Exceeds Standard - 1 point 0 points + 1 point % Missed Installation Appointments - Dispatch Moderate to High probability less than Parity1 Parity 1 Moderate to High probability better than Parity1 % Missed Installation Appointments - No Dispatch Moderate to High probability less than Parity1 Parity 1 Moderate to High probability better than Parity1 1 “Parity” will be determined in accordance with the statistical methodology set forth in Appendix 4, “Statistical Methodology for Determining ‘Parity’ Range”. “Parity” will be based upon a comparison of BA’s performance for the above Performance Measurements with BA’s performance for the corresponding BA retail measurements for orders of new 2-Wire ISDN Digital Grade lines (BRI ISDN). Calculation of Performance Credit: Total Score: 0 or Greater Points = No Performance Credits -1 point = 2.5 % of Non-Recurring Charges for orders of new 2-Wire ISDN Digital Grade ULLs (BRI ISDN) provided by BA to Covad for the measured calendar quarter times the Missed Installation Factor1 -2 = 5 % of Non-Recurring Charges for orders of new 2-Wire ISDN Digital Grade ULLs (BRI ISDN) provided by BA to Covad for the measured calendar quarter times the Missed Installation Factor1 1 Missed Installation Factor = (Missed Installation Appointments for orders of new 2-Wire ISDN Digital Grade ULLs (BRI ISDN) provided by BA to Covad for the measured calendar quarter as a percentage of Installation Appointments for orders of new 2-Wire ISDN Digital Grade ULLs (BRI ISDN) provided by BA to Covad for the measured calendar quarter) - (Missed Installation Appointments for orders of new 2-Wire ISDN Digital Grade lines (BRI ISDN) provided by BA to BA retail customers for the measured calendar quarter as a percentage of Installation Appointments for orders of new 2-Wire ISDN Digital Grade lines (BRI ISDN) provided by BA to BA retail customers for the measured calendar quarter).
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