Common use of CHARGES, BILLING AND PAYMENT Clause in Contracts

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer 4.1 We shall produce an invoice of all the Energy Charges payable by the Customer You on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer We will provide separate invoices for each of the Customer's Your Premises, if applicable. 4.4. As the Retailer's invoices 4.2 If You are prepared on a Consolidated Billing basiscommercial Customer, the Retailer we shall consolidate and invoice You the Energy Charges and the Third Party Charges with incurred during the Energy applicable billing period, save for all Transmission Charges and which You shall produce a single invoice pay directly to the Customer for all such charges incurred for every month of Transmission Licensee. If You are a residential Customer, the Contract Periodelectricity rate is an all-in price and no additional Transmission Charges or Third Party Charges are applicable. 4.5. The Customer shall 4.3 You agree to pay the Retailer us the amount stated in the Retailer's our invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. 4.4 If payment is not received by the Due Date, we will send You a reminder notice (the "“Reminder Notice") will be issued ”). If You do not make payment pursuant to the Customer, which will state our invoice before the Due Date Date, You agree to pay late payment interest on the amount outstanding at the rate of one percent (1%) per month. Such interest shall be compounded and a time period accrued from the day the amount is due for settlement of payment until the relevant invoiceday the amount is paid (whether before or after any judgement). 4.7. 4.5 In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Noticeaddition, the Customer shall be liable if You fail to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer us the amount stated in the invoice by the Due Date: (a) the Retailer , we shall also be entitled to terminate this the Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSLClause 11. 4.94.6 Upon expiry or termination of this Electricity Agreement, we shall issue Your final invoice within 10 Business Days from the date on which we receive the relevant corresponding invoice from the MSSL. Payment If we cannot issue Your final invoice within this time, we shall (within the same time) notify You of each invoice shall he expected date of issuance. Any credit balance upon expiry or termination of this Electricity Agreement will be made disbursed to You to within 10 Business Days from the date of our final invoice. 4.7 You agree to pay us using freely transferable funds to our designated accounts in full, full without any balance outstanding and without any withholding, set off off, or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, Any partial non- payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note deemed to be issued by outstanding and will be carried into the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer next xxxx and late payment interest shall obtain the consent accrue in respect of the Customer before proceeding to: (a) adjust outstanding amount. Any credit balance from payment above the Third Party Charges which are payable by Xxxx amount will be offset in the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•upsnext monthly Xxxx. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer 4.1 We shall produce an invoice of all the Energy Charges payable by the Customer You on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer We will provide separate invoices for each of the Customer's Your Premises. Depending on Your price plan, if applicablea service fee may apply. 4.4. As the Retailer's invoices 4.2 If You are prepared on a Consolidated Billing basiscommercial Customer, the Retailer we shall consolidate and invoice You the Energy Charges and the Third Party Charges with incurred during the Energy applicable billing period, save for all Transmission Charges and which You shall produce a single invoice pay directly to the Customer for all such charges incurred for every month of Transmission Licensee. If You are a residential Customer, the Contract Periodelectricity rate is an all-in price and no additional Transmission Charges or Third Party Charges are applicable. 4.5. The Customer shall 4.3 You agree to pay the Retailer us the amount stated in the Retailer's our invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. 4.4 If payment is not received by the Due Date, we will send You a reminder notice (the "“Reminder Notice") will be issued ”). 4.5 If You do not make payment pursuant to the Customer, which will state our invoice before the Due Date Date, You agree to pay late payment interest on the amount outstanding at the rate of one percent (1%) per month. Such interest shall be compounded and a time period accrued from the day the amount is due for settlement of payment until the relevant invoiceday the amount is paid (whether before or after any judgement). 4.7. 4.6 In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Noticeaddition, the Customer shall be liable if You fail to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer us the amount stated in the invoice by the Due Date: (a) the Retailer , we shall also be entitled to terminate this the Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSLClause 11. 4.94.7 Upon expiry or termination of this Electricity Agreement, we shall issue Your final invoice within 10 Business Days from the date on which we receive the relevant corresponding invoice from the MSSL. Payment If we cannot issue Your final invoice within this time, we shall (within the same time) notify You of each invoice shall he expected date of issuance. Any credit balance upon expiry or termination of this Electricity Agreement will be made disbursed to You to within 10 Business Days from the date of our final invoice. 4.8 You agree to pay us using freely transferable funds to our designated accounts in full, full without any balance outstanding and without any withholding, set off off, or deduction, . Any partial non- payment will be deemed to be outstanding and will be carried into the next xxxx and late payment interest shall accrue in respect of the outstanding amount. Any credit balance from payment above the Xxxx amount will be offset in the next monthly Xxxx. 4.9 Dispute Resolution (a) Your electricity usage is read by and provided to us by the Due Date MSSL. If You dispute the metering by the MSSL, You agree to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation continue to any invoice, payment of such pay each invoice shall be made on or before its Due Date. Date while the dispute is pending resolution. (b) Our dispute resolution process is as follows: (i) You have 2 years from the issue date of our invoice to dispute the xxxx by writing to us (a “Dispute Notice”). (ii) We will respond to and endeavour to resolve the dispute amicably within thirty (30) calendar days of receipt of the Dispute Notice. (iii) If the dispute cannot be resolved within thirty (30) calendar days of our receipt of the Dispute Notice, You may request that we commence mediation at the Consumer Association of Singapore or Singapore Mediation Centre (“SMC”) (for residential Customers) or the SMC (for business Customers), and we will attend such mediation (“Mediation”). (iv) If the dispute cannot be resolved by Mediation within ninety (90) calendar days of commencement of Mediation, You are entitled to seek relief through the Small Claims Tribunals (if Your claim value does not exceed S$20,000.00 (twenty thousand Singapore Dollars) or other applicable channels such as the courts of Singapore (if Your claim value exceeds S$20,000.00 (twenty thousand Singapore Dollars). (v) Upon resolution of any dispute, any amount which the Customer You may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note as an adjustment in our next invoice. (c) We will be the first point of contact with You should there be any dispute under this Electricity Agreement (including any dispute pertaining to be issued services provided by the Retailer to the CustomerMSSL or a Transmission Licensee). 4.11. (d) We will facilitate the resolution of any metering dispute between You and SP Services. 4.10 In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee Licensee, or other competent authority authority, or pursuant to any amendment or modification to any Applicable Change In Law, the Retailer we shall obtain the consent of the Customer before proceeding be entitled to: (a) adjust the Third Party Charges which are payable by the Customer You without any xxxx-ups; andand/or (b) (if Third Party Charges such charges are currently being paid by the Retailer, us) cease its our payment of such charges, charges and thereafter pass on (together with any addition or change) to the Customer You without any xxxx•upsxxxx-ups; and/or (c) payment, by You, of an additional charge that we reasonably determine (from time to time) is necessary to compensate us for the financial effect on us arising from or connected with the Change In Law (the “Increased Cost”), provided: (i) such Increased Cost is determined on a ‘cost pass through’ basis (or a reasonable approximation thereof); and (ii) if requested, we will give You with reasonable information to justify the Increased Cost. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) (b) inclusive of the Third Party Charges; (bc) the Retail Service Fee; (cd) the Security; and (de) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b11.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding be entitled to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days ten (10) Business Days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer 4.1 We shall produce an invoice of all the Energy Charges payable by the Customer You on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer We will provide separate invoices for each of the Customer's Your Premises. Depending on Your price plan, if applicablea service fee may apply. 4.44.2 We shall consolidate and invoice You the Energy Charges and any applicable Third Party Charges incurred during the applicable billing period. As the Retailer's invoices If You are prepared a residential Customer on a Consolidated Billing basisstandard price plan, the Retailer shall consolidate Energy Charge is an all-in price and no additional Third Party Charges are applicable. If You are a residential Customer on a non-standard price plan, the Third Party Charges may be applicable. The Fact Sheet issued in connection with the Energy Charges and shall produce your Electricity Agreement will indicate whether your plan is a single invoice to the Customer for all such charges incurred for every month of the Contract Periodstandard or non-standard plan. 4.5. The Customer shall 4.3 You agree to pay the Retailer us the amount stated in the Retailer's our invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. 4.4 If payment is not received by the Due Date, we will send You a reminder notice (the "“Reminder Notice") will be issued ”). 4.5 If You do not make payment pursuant to the Customer, which will state our invoice before the Due Date Date, You agree to pay late payment interest on the amount outstanding at the rate of one percent (1%) per month. Such interest shall be compounded and a time period accrued from the day the amount is due for settlement of payment until the relevant invoiceday the amount is paid (whether before or after any judgement). 4.7. 4.6 In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Noticeaddition, the Customer shall be liable if You fail to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer us the amount stated in the invoice by the Due Date: (a) the Retailer , we shall also be entitled to terminate this the Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSLClause 11. 4.94.7 Upon expiry or termination of this Electricity Agreement, we shall issue Your final invoice within 10 Business Days from the date on which we receive the relevant corresponding invoice from the MSSL. Payment If we cannot issue Your final invoice within this time, we shall (within the same time) notify You of each invoice shall he expected date of issuance. Any credit balance upon expiry or termination of this Electricity Agreement will be made disbursed to You to within 10 Business Days from the date of our final invoice. 4.8 You agree to pay us using freely transferable funds to our designated accounts in full, full without any balance outstanding and without any withholding, set off off, or deduction, . Any partial non- payment will be deemed to be outstanding and will be carried into the next xxxx and late payment interest shall accrue in respect of the outstanding amount. Any credit balance from payment above the Xxxx amount will be offset in the next monthly Xxxx. 4.9 Dispute Resolution (a) Your electricity usage is read by and provided to us by the Due Date MSSL. If You dispute the metering by the MSSL, You agree to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation continue to any invoice, payment of such pay each invoice shall be made on or before its Due Date. Date while the dispute is pending resolution. (b) Our dispute resolution process is as follows: (i) You have 2 years from the issue date of our invoice to dispute the xxxx by writing to us (a “Dispute Notice”). (ii) We will respond to and endeavour to resolve the dispute amicably within thirty (30) calendar days of receipt of the Dispute Notice. (iii) If the dispute cannot be resolved within thirty (30) calendar days of our receipt of the Dispute Notice, You may request that we commence mediation at the Consumer Association of Singapore or Singapore Mediation Centre (“SMC”) (for residential Customers) or the SMC (for business Customers), and we will attend such mediation (“Mediation”). (iv) If the dispute cannot be resolved by Mediation within ninety (90) calendar days of commencement of Mediation, You are entitled to seek relief through the Small Claims Tribunals (if Your claim value does not exceed S$20,000.00 (twenty thousand Singapore Dollars) or other applicable channels such as the courts of Singapore (if Your claim value exceeds S$20,000.00 (twenty thousand Singapore Dollars). (v) Upon resolution of any dispute, any amount which the Customer You may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note as an adjustment in our next invoice. (c) We will be the first point of contact with You should there be any dispute under this Electricity Agreement (including any dispute pertaining to be issued services provided by the Retailer to the CustomerMSSL or a Transmission Licensee). 4.11. (d) We will facilitate the resolution of any metering dispute between You and SP Services. 4.10 In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee Licensee, or other competent authority authority, or pursuant to any amendment or modification to any Applicable Change In Law, the Retailer we shall obtain the consent of the Customer before proceeding be entitled to: (a) adjust the Third Party Charges which are payable by the Customer You without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.and/or

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b12.1(c) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•upsxxxx-ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days ten (10) Business Days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) (b) inclusive of the Third Party Charges; (bc) the Retail Service Fee; (cd) the Security; and (de) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b11.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding be entitled to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxxmark-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•upsmark-ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b12.1(c) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days ten (10) Business Days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) (b) inclusive of the Third Party Charges; (bc) the Retail Service Fee; (cd) the Security; and (de) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b11.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding be entitled to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days ten (10) Business Days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days ten (10) Business Days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.

CHARGES, BILLING AND PAYMENT. 4.1. Upon accepting the Contract Form, the Customer shall pay a one-time registration fee as stipulated in the Contract Form. 4.2. The Customer shall pay the following fees and/or charges, as stipulated in the Contract Form, on the terms and conditions in this Electricity Agreement: (a) the Energy Charges (for the Use of Electricity based on the applicable Energy Rate) inclusive of Third Party Charges; (b) the Retail Service Fee; (c) the Security; and (d) the AMI Meter Installation Fee, if any. 4.3. The Retailer shall produce an invoice of all the Energy Charges payable by the Customer on a monthly basis. The invoice shall state the actual quantity of the Use of Electricity (without any adjustment for transmission losses) in the relevant billing period at the applicable Energy Rate, applicable Third Party Charges and the GST payable. The Retailer will provide separate invoices for each of the Customer's Premises, if applicable. 4.4. As the Retailer's invoices are prepared on a Consolidated Billing basis, the Retailer shall consolidate the Third Party Charges with the Energy Charges and shall produce a single invoice to the Customer for all such charges incurred for every month of the Contract Period. 4.5. The Customer shall pay the Retailer the amount stated in the Retailer's invoice on or before the Due Date. All payments shall be made either by way of credit card, GIRO deduction or any other approved mode of payment accepted by the Retailer. Where the Customer elects to make payment by GIRO, the Customer shall maintain sufficient funds in the Customer's bank account from which the GIRO deductions shall be made on the Due Dates, failing which the Customer shall be liable for and shall indemnify the Retailer for any fees incurred by the Retailer for any unsuccessful GIRO deduction. 4.6. If payment is not received by the Due Date, a reminder notice (the "Reminder Notice") will be issued to the Customer, which will state the Due Date and a time period for settlement of the relevant invoice. 4.7. In the event the Customer fails to settle the invoice within the time period stipulated in the Reminder Notice, the Customer shall be liable to pay Late Payment Interest. 4.8. Without prejudice to all other rights of the Retailer under this Electricity Agreement or under any Applicable Law, if the Customer fails to pay the Retailer the amount stated in the invoice by the Due Date: (a) the Retailer shall be entitled to terminate this Electricity Agreement in accordance with Section 12.1(b) hereunder; and/or (b) the Retailer shall be entitled to transfer the Contestable Consumer to an applicable MSSL. 4.9. Payment of each invoice shall be made in full, without any withholding, set off or deduction, by the Due Date to the Retailer's designated bank accounts. 4.10. Notwithstanding any dispute in relation to any invoice, payment of such invoice shall be made on or before its Due Date. Upon resolution of any dispute, any amount which the Customer may have overpaid or underpaid will be credited or debited, as the case may be, by a credit or debit note to be issued by the Retailer to the Customer. 4.11. In the event of any addition or change to the charges, fees, expenses, or costs being imposed or levied by the Authority, the MSSL, Transmission Licensee or other competent authority or pursuant to any amendment or modification to any Applicable Law, the Retailer shall obtain the consent of the Customer before proceeding to: (a) adjust the Third Party Charges which are payable by the Customer without any xxxx-ups; and (b) if Third Party Charges are currently being paid by the Retailer, cease its payment of such charges, and thereafter pass on (together with any addition or change) to the Customer without any xxxx•upsxxxx-ups. 4.12. The Customer shall bear, and pay to the Retailer, GST with respect to the Use of Electricity under this Electricity Agreement. The Customer shall also bear and pay any other tax, duty, levy, rate or charge whatsoever which may be imposed or levied on the Retailer pursuant to any law or regulation implemented after the effective date of this Electricity Agreement in connection with this Electricity Agreement or the Use of Electricity subject to Customer’s consent. 4.13. Upon the expiry or termination of the Electricity Agreement, the Retailer shall issue to the Customer the final invoice within 10 business days from the date the Retailer receives the relevant invoice from the Market Support Services Licensee. If for any reason the Retailer’s final invoice cannot be issued within such period, the Retailer shall within that same period notify the Customer of the expected date of issuance of the final invoice. Such notification by the Retailer may be made verbally (including recorded call) or in writing (including electronic mail or short messaging service). 4.14. U-Save rebates is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills.