Client Complaint File. This will contain all civil rights and non-civil rights complaints with any follow-up or resolution to the complaints including fair hearing notices and outcome.
Client Complaint File. In Process
Client Complaint File Sample Clauses
Related to Client Complaint File
Client Records 25.2.1 CONTRACTOR shall prepare and maintain accurate and 12 complete records of clients served and dates and type of services provided 13 under the terms of this Agreement in a form acceptable to ADMINISTRATOR.
Grievance Files Written grievances and responses will be maintained separately from the employee’s personnel file.
Separate Grievance File All documents, communications and records dealing with the processing of a grievance shall be filed in a separate grievance file and shall not be kept in the personnel file of any of the participants.
Public Records Requests If the Department receives a public records request for materials designated by the Contractor as trade secret or otherwise confidential under Florida or federal law, the Contractor will be responsible for taking the appropriate legal action in response to the request. If the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential, the Department will provide the materials to the requester.
Contractor Information The Contractor will provide up to date information for each of the following in the form and manner specified by OGS:
Personnel File An employee, or the President of the Union, or his/her designate, with the written authority of the employee, shall be entitled to review the employee's personnel file(s), both paper and, if applicable, electronic, in the office in which the file is normally kept, in order to facilitate the investigation of a grievance. The employee or the President, as the case may be, shall give the Employer adequate notice prior to having access to such file(s).
