Common use of CLIENT COMPLAINT PROCEDURE Clause in Contracts

CLIENT COMPLAINT PROCEDURE. The Client Complaint Procedure is designed to provide any birth parent, PAP or adoptive parent, or adoptee to voice a complaint directly with CHI. They play a vital role in the agency’s quality assurance program, as a means of improving agency operation and delivery of services. CHI permits such individuals to lodge directly with agency signed and dated complaints about any of the services or activities of CHI (including its use of exempt/supervised providers) that the individual believes raises an issue of compliance with The Hague Convention, the Intercountry Adoption Act (IAA) or the regulations implementing the IAA. CHI advises such individuals of the additional procedures available to them if they are dissatisfied are taken seriously with CHI’s response to their complaint. Children's House International encourages all parties to discuss concerns related to AGENY’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner:

CLIENT COMPLAINT PROCEDURE. The Client Complaint Procedure is designed to provide any birth parent, PAP or adoptive parent, or adoptee to voice a complaint directly with CHI. They play a vital role in the agency’s quality assurance program, as a means of improving agency operation and delivery of services. CHI permits such individuals to lodge directly with agency signed and dated complaints about any of the services or activities of CHI (including its use of exempt/supervised providers) that the individual believes raises an issue of compliance with The Hague Convention, the Intercountry Adoption Act (IAA) or the regulations implementing the IAA. CHI advises such individuals of the additional procedures available to them if they are dissatisfied are taken seriously with CHIXXX’s response to their complaint. Children's House International encourages all parties to discuss concerns related to AGENYXXXXX’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner: