Common use of Client Complaints Clause in Contracts

Client Complaints. 25.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx. 25.2 The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to: 25.7 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 22.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-e- mail address xxxxxxx.xx@xxxxxxxx.xxx. xxxxxxx@xxxxxxxx.xxx If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxx.xxx 25.2 22.2. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 22.3. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 22.4. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 22.5. The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 22.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 22.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 20.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxxxxxxxxx@xxxxxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx. 25.2 xxxxxxxxxx@xxxxxxxxxxx.xxx. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 20.2 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company.other 25.4 20.3 Once this period has expired, the Client shall no longer have has any rights, of any type and form, against the Company. 25.5 20.4 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 20.5 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Company Support Department with all the necessary information, including, but not limited to: 25.7 20.6 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 22.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-e- mail address xxxxxxx.xx@xxxxxxxx.xxx. If xxxxxxx@xxxxxxxxxxxxx.xxxXx the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxxxxxxx.xxx 25.2 22.2. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 22.3. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 22.4. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 22.5. The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 22.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 22.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 22.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxx. xxxxxxx@xxxxxxxxxx.xxx If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxxxx.xxx 25.2 22.2 The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 22.3 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 22.4 Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 22.5 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document.information 25.6 22.6 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to: 25.7 22.7 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 20.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxxxxxxxxx@xxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx. 25.2 xxxxxxxxxx@xxxxxxxx.xxx. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 20.2 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 20.3 Once this period has expired, the Client shall no longer have has any rights, of any type and form, against the Company. 25.5 20.4 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 20.5 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Company Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - Company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 20.6 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 20.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxxxxxxxxx@xxxxxxxxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx. 25.2 xxxxxxx@xxxxxxxxxxxxxx.xxx. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 20.2 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 20.3 Once this period has expired, the Client shall no longer have has any rights, of any type and form, against the Company. 25.5 20.4 The document entitled Complaint Form, available in the members’ member’s area, should be used for any complaint a complainta Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 20.5 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Company Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - Company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 20.6 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.. Page18 Email : xxxxxxx@xxxxxxxxxxxxxx.xxx

Client Complaints. 25.1 25.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxxxxxx@xxxxxxxxxx.xx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxx@xxxxxxxxxx.xx 25.2 25.2. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 25.3. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour 24 -hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 25.4. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 25.5. The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 25.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 25.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 23.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxx. xxxxxxx@xxxxxxxxxx.xxx If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxxxx.xxx 25.2 23.2 The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 23.3 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 23.4 Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 23.5 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 23.6 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to: 25.7 23.7 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 23.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-e- mail address xxxxxxx.xx@xxxxxxxx.xxx. xxxxxxx@xxxxxxxxxx.xxx If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxxxx.xxx 25.2 23.2. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 23.3. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 23.4. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 23.5. The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 23.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to: 25.7 23.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 22.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-e- mail address xxxxxxx.xx@xxxxxxxx.xxx. xxxxxxx@xxxxxxxxxxxxx.xxx If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxxxxxxx.xxx 25.2 22.2. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 22.3. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 22.4. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 22.5. The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 22.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 22.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 20.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxxxxxxxxx@xxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx. 25.2 xxxxxxxxxx@xxxxxxxx.xxx. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 20.2 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 20.3 Once this period has expired, the Client shall no longer have has any rights, of any type and form, against the Company. 25.5 20.4 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 20.5 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Company Support Department with all the necessary information, including, but not limited to: 25.7 20.6 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 22.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-e- mail address xxxxxxx.xx@xxxxxxxx.xxx. If xxxxxxx@xxxxxxxxxxxxxxxxxx.xxxXx the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.xxxxxxx@xxxxxxxxxxxxxxxxxx.xxx 25.2 22.2. The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 22.3. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 22.4. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 22.5. The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 22.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to:: • Client’s Name and Surname (for corporate Clients - company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue. 25.7 22.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.

Client Complaints. 25.1 24.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxxxxxxxxx@xxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxxxxxxxxxxxx@xxxxxxxx.xxx. 25.2 24.2 The Client must inform the Company immediately if an incorrect Transaction appears on his Account. 25.3 24.3 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company. 25.4 24.4 Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company. 25.5 24.5 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document. 25.6 24.6 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Company Support Department with all the necessary information, including, but not limited to: 25.7 24.7 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.