Common use of COMMUNICATION AND OUTREACH Clause in Contracts

COMMUNICATION AND OUTREACH. A. Communication and outreach to connect Client to services are required activities under this Grant Agreement. All communication and outreach strategies must meet the following requirements: 1. Be for the purpose of informing the public of the services provided under the project and how to access services; 2. Be approved by HHSC prior to implementing; and 3. Be in English and Spanish, when appropriate. B. Required communication and outreach activities may include, but are not limited to the following: 1. Outreach to other county social service programs to enhance awareness and collaboration. 2. Developing and maintaining a Project specific website. The website and its content must be approved in writing by HHSC within 30 calendar days of Grant Agreement execution. At no time shall the website contain any content not approved in writing by HHSC. The approved website must be fully operational (active and accessible to potential Clients) within 90 Calendar Days after Effective Date of the Grant Agreement. Upon termination of the Grant Agreement, Grantee must transfer the website domain to HHSC in accordance with directions provided by the TTF program. 3. Procuring informational or educational materials used in the direct delivery of services to Clients. All materials to be used as part of the Project shall be approved in writing by HHSC prior to distribution to Clients. Informational and education materials must be provided to HHSC within 30 Calendar Days of Grant Agreement execution and reviewed before the distribution of new material developed during the Grant Agreement period can occur. All materials developed or used by Grantee as part of a Grant Agreement are the property of HHSC. 4. Grantee must ensure that all informational or educational materials are available, at a minimum, in both English and Spanish, and must ensure materials available to Clients with limited English proficiency are available in languages other than English based on the individual need of the Client. 5. Grantee must ensure that all Client informational material and grievance policies include HHSC Ombudsman's office contact information and complaint language listed below: If you have a complaint that is not resolved to your satisfaction, you can contact the HHS Office of the Ombudsman by calling 0-000-000-0000, selecting a language, and then Option 3, or by making an online submission at xxxxx://xxx.xxx.xxxxx.xxx/services/your-rights/hhs-office-ombudsman.

Appears in 10 contracts

Samples: Grant Agreement, Grant Agreement, Grant Agreement

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