COMMUNICATION, REPORTS, AND ISSUE MANAGEMENT Sample Clauses

COMMUNICATION, REPORTS, AND ISSUE MANAGEMENT. SunPlus will communicate with the State in an effective, continuous, clear, and accurate manner. SunPlus project team staff will completely immerse itself in the State culture. This will enable us to communicate effectively with the State CO, COTR and other technical staff. Our SPM will work hard to build strong working relationship with the State personnel. We will conduct both formal as well as informal communications on an ongoing basis with the State personnel. Right from the transition stage, our SPM will focus on developing strong personal and working relationships with the State stakeholders. The SPM will serve as the primary point of contact for the State CO and COTR. The SPM will attend all status meetings, In Progress Reviews (IPR), maintain issue logs and formally submit the Monthly Activity Report, Man-hour Report, and the Contractor Manpower Reports to the State CO. The SPM will attend also collect and submit performance metrics data in the format provided by State on an ongoing basis. SunPlus will communicate with the State CO and COTR in an effective, continuous, clear, and accurate manner to identify all project related issues early and take steps to resolve them quickly. All issues will be logged and tracked using the software and resolved in a prompt manner. If the issue is not resolved within 4 hours, it will be upgraded to ‘Urgent Action Required’ level, and will be escalated to the Senior Management at SunPlus who will then promptly work with the State to mobilize all resources possible to resolve the issue immediately. All issues will become part of the problem history which can be used as a very effective ‘Issue Library’ knowledge base to resolve future similar issues promptly.
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Related to COMMUNICATION, REPORTS, AND ISSUE MANAGEMENT

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