Common use of Company Success Factors Clause in Contracts

Company Success Factors. The ability of DHL Supply Chain to retain existing business and gain new clients will depend upon our ability to perform in and improve upon the following: • Order timeliness • Pick accuracy • Stock accuracy • Warehouse damages • Labour productivity • GMP compliance • Safety and accident rates • Absenteeism • Facilities and equipment damage • Customer satisfaction ratings • Delivery timeliness • Fatigue Management programs/practices are implemented • Hold current licences for the vehicles operated • Run times & On time delivery reports compiled • Pre-start vehicle safety checks compiled • Presentation of vehicles & uniforms is to a high standard • Delivery Service Schedules achieved • Behaviours on the road are positive & professional • Customer Service Standards are ethical & professional • All documentation is completed accurately/correctly • Safe Systems of Work are implemented • Safe Driving programs/practices are implemented • Incidents/accidents reported & corrective actions undertaken • Driver Errors, non-conformance Reports are compiled

Company Success Factors. The ability of DHL Supply Chain the Company to retain existing business and gain new clients will depend upon our ability to perform in and improve upon the following: • Order timeliness • Pick accuracy • Stock accuracy • Warehouse damages • Labour productivity • GMP compliance • Safety and accident rates • Absenteeism • Facilities and equipment damage • Customer satisfaction ratings • Delivery timeliness • Fatigue Management management programs/practices are implemented • Hold current licences for the vehicles operated • Run times & On on time delivery reports compiled • Pre-start vehicle safety checks compiled • Presentation of vehicles & uniforms is to a high standard • Delivery Service Schedules service schedules achieved • Behaviours on the road are positive & professional • Customer Service Standards service standards are ethical & professional • All documentation is completed accurately/correctly • Safe Systems systems of Work work are implemented • Safe Driving driving programs/practices are implemented • Incidents/accidents reported & corrective actions undertaken • Driver Errorserrors, non-conformance Reports reports are compiled

Company Success Factors. The ability of DHL Supply Chain the company to retain existing business and gain new clients will depend upon our ability to perform in and improve upon the following: • Order timeliness • Pick accuracy • Stock accuracy • Warehouse damages • Labour productivity • GMP compliance • Safety and accident rates • Absenteeism • Facilities and equipment damage • Customer satisfaction ratings • Delivery timeliness • Fatigue Management programs/practices are implemented • Hold current licences for the vehicles operated • Run times & On on time delivery reports compiled • Pre-start vehicle safety checks compiled • Presentation of vehicles & uniforms is to a high standard • Delivery Service Schedules achieved • Behaviours on the road are positive & professional • Customer Service Standards are ethical & professional • All documentation is completed accurately/correctly • Safe Systems systems of Work work are implemented • Safe Driving driving programs/practices are implemented • Incidents/accidents reported & corrective actions undertaken • Driver Errorserrors, non-conformance Reports reports are compiled.