Common use of Complaints and queries Clause in Contracts

Complaints and queries. 11.1. You should address any complaints or queries regarding the Heat Supply or Service Standards covered by this agreement to Us by: a. telephoning Our customer relations team on: 01223 874930; or b. emailing Us at: xxxx@xxxxxxxxx-xxxxxxxxx.xx.xx 11.2. We aim to fully resolve or agree a solution to your complaint at the first point of contact. If We cannot do this, We will complete Our investigations into the matter and contact You within 10 (ten) working days. 11.3. If You are still unhappy with the outcome of Your complaint, please contact Our head of customer relations on any of the contact points above. A full review of Your complaint will then take place. You will be kept updated during every stage of the complaint review. This review should also be completed within a further 10 (ten) working days of You contacting Our Head of Customer Relations. We will send You a Final Letter setting out Our final position on the complaint. 11.4. Nothing in this clause 11 affects any legal rights You may have.

Complaints and queries. 11.1. You should address any complaints or queries regarding the Heat Supply or Service Standards covered by this agreement to Us by: a. telephoning Our customer relations team on: 01223 874930; or b. 11.2. emailing Us at: xxxx@xxxxxxxxx-xxxxxxxxx.xx.xx 11.2. xxxx@xxxxxxxxx-xxxxxxxxx.xx.xx We aim to fully resolve or agree a solution to your complaint at the first point of contact. If We cannot do this, We will complete Our investigations into the matter and contact You within 10 (ten) working days. 11.3. If You are still unhappy with the outcome of Your complaint, please contact Our head of customer relations on any of the contact points above. A full review of Your complaint will then take place. You will be kept updated during every stage of the complaint review. This review should also be completed within a further 10 (ten) working days of You contacting Our Head of Customer Relations. We will send You a Final Letter setting out Our final position on the complaint. 11.4. Where We have advised that any subject matter of the complaint is outside of the scope of Our responsibilities under this agreement, You should contact Your Landlord. 11.5. Nothing in this clause 11 affects any legal rights You may have.

Complaints and queries. 11.1. You should address any complaints or queries regarding the Heat Supply or Service Standards covered by this agreement to Us by: a. telephoning Our customer relations team on: 01223 874930; or b. emailing Us at: xxxx@xxxxxxxxx-xxxxxxxxx.xx.xx 11.2. We aim to fully resolve or agree a solution to your complaint at the first point of contact. If We cannot do this, We will complete Our investigations into the matter and contact You within 10 (ten) working days. 11.3. If You are still unhappy with the outcome of Your complaint, please contact Our head of customer relations on any of the contact points above. A full review of Your complaint will then take place. You will be kept updated during every stage of the complaint review. This review should also be completed within a further 10 (ten) working days of You contacting Our Head of Customer Relations. We will send You a Final Letter setting out Our final position on the complaint. 11.4. Where We have advised that any subject matter of the complaint is outside of the scope of Our responsibilities under this agreement, You should contact Your Landlord. 11.5. Nothing in this clause 11 affects any legal rights You may have.

Complaints and queries. 11.1. You should address any complaints or queries regarding the Heat Supply or Service Standards covered by this agreement to Us by: a. telephoning Our customer relations team on: 01223 874930; or b. emailing Us at: xxxx@xxxxxxxxx-xxxxxxxxx.xx.xxxxxx.xxxx@xxxxxxxxxxx.xx.xx. 11.2. We aim to fully resolve or agree a solution to your complaint at the first point of contact. If We cannot do this, We will complete Our investigations into the matter and contact You within 10 (ten) working days. 11.3. If You are still unhappy with the outcome of Your complaint, please contact Our head of customer relations on any of the contact points above. A full review of Your complaint will then take place. You will be kept updated during every stage of the complaint review. This review should also be completed within a further 10 (ten) working days of You contacting Our Head of Customer Relations. We will send You a Final Letter setting out Our final position on the complaint. 11.4. Where We have advised that any subject matter of the complaint is outside of the scope of Our responsibilities under this agreement, You should contact Your Landlord. 11.5. Nothing in this clause 11 affects any legal rights You may have.

Complaints and queries. 11.1. You should address any complaints or queries regarding the Heat Supply or Service Standards covered by this agreement to Us by: a. telephoning Our customer relations team on: 01223 874930; or b. emailing Us at: xxxx@xxxxxxxxx-xxxxxxxxx.xx.xxxxxx@xxxxxxxxx-xxxxxxxxx.xx.xx Page9 11.2. We aim to fully resolve or agree a solution to your complaint at the first point of contact. If We cannot do this, We will complete Our investigations into the matter and contact You within 10 (ten) working days. 11.3. If You are still unhappy with the outcome of Your complaint, please contact Our head of customer relations on any of the two contact points above. A full review of Your complaint will then take place. You will be kept updated during every stage of the complaint review. This review should also be completed within a further 10 (ten) working days of You contacting Our Head of Customer Relations. We will send You a Final Letter setting out Our final position on the complaint. 11.4. Where We have advised that any subject matter of the complaint is outside of the scope of Our responsibilities under this agreement, where applicable, You should contact Your Landlord. 11.5. Nothing in this clause 11 (Complaints and queries) affects any legal rights You may have.