Common use of Complaints or disputes Clause in Contracts

Complaints or disputes. 4.4.1 We maintain a ‘Complaints Procedure’, which we publish on our website and which you agree contains the procedures that will govern any client complaints or disputes in connection with the performance of any services, you should contact us. To assist us in resolving your complaint or dispute quickly we recommend that you notify us of your complaint or dispute promptly and in writing, with full details of the relevant complaint or dispute. To assist us with investigating your complaint, you should keep your own records of the cause of your complaint and details of dates and times of specific contraventions in relation to your complaint. 4.4.2 If you are dissatisfied with our handling of your complaint and/or findings in relation to your complaint, you may (only if we have categorized you as a Retail Client) refer the matter to the Securities Commission of The Bahamas (SCB). Information including how to make a complaint, eligibility criteria and the procedures involved is available from the SCB website at: xxxx://xxx.xxx.xxx.xx/e_complaints.html. 4.4.3 In accordance with clause 4.4.1 and 4.4.2, we will respond to any communication, complaint, claim or dispute in English. Any translation provided shall be for convenience only and to the extent there is a conflict between the English version and any translation, the English version shall prevail.

Complaints or disputes. 4.4.1 We maintain a ‘Complaints Procedure’, which we publish on our website and which you agree contains the procedures that will govern any client complaints or disputes in connection with the performance of any services, you should contact us. To assist us in resolving your complaint or dispute quickly we recommend that you notify us of your complaint or dispute promptly and in writing, with full details of the relevant complaint or dispute. To assist us with investigating your complaint, you should keep your own records of the cause of your complaint and details of dates and times of specific contraventions in relation to your complaint. 4.4.2 If you are dissatisfied with our handling of your complaint and/or findings in relation to your complaint, you may (only if we have categorized you as a Retail Client) refer the matter to the Securities Commission of The Bahamas (SCB). Information including how to make a complaint, eligibility criteria and the procedures involved is available from the SCB website at: xxxx://xxx.xxx.xxx.xx/e_complaints.htmlxxxxxxxxxxx@xxx.xxx.xx. 4.4.3 In accordance with clause 4.4.1 and 4.4.2, we will respond to any communication, complaint, claim or dispute in English. Any translation provided shall be for convenience only and to the extent there is a conflict between the English version and any translation, the English version shall prevail.