Complaints and Feedback. 15.3.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the Provider. The Provider will have procedures in place including but not limited to a complaints framework, which are acceptable to the Department, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. The Provider must also keep a log of the complaints received which will be accessible to the Department upon request.
15.3.2 The Provider must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. The complaints procedure must be published on the Provider’s website and be provided to the relevant parties as part of the Provider’s onboarding process.
15.3.3 The Provider will be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department. Once the Provider has concluded its investigations, including any appeal, it must inform the complainant in writing of the outcome.
15.3.4 Where a complaint has not been resolved to the satisfaction of the complainant the Provider will advise the complainant of their right to complain to the Department (Complaints procedure - Education and Skills Funding Agency - XXX.XX (xxx.xxx.xx)) and co-operate with any investigation carried out by the Department and act on any recommendations made by the Department following the investigation.
Complaints and Feedback. 15.3.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the Provider. The Provider will have procedures in place including but not limited to a complaints framework, which are acceptable to the Department, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. The Provider must also keep a log of the complaints received which will be accessible to the Department upon request.
15.3.2 The Provider must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. The complaints procedure must be published on the Provider’s website and be provided to the relevant parties as part of the Provider’s onboarding process.
Complaints and Feedback. 19.3.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the College. The College will have procedures in place including but not limited to a complaints framework, which are acceptable to the Department, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. The College must also keep a log of the complaints received which will be accessible to the Department upon request.
19.3.2 The College must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. The complaints procedure must be published on the College’s website and be provided to the relevant parties as part of the College’s onboarding process.
19.3.3 The College will be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department. Once the College has concluded its investigations, including any appeal, it must inform the complainant in writing of the outcome.
19.3.4 Where the College is a “Qualifying Institution” under Part 2 of the Higher Education Act 2004 and therefore a member of the independent complaints Scheme run by the OIA, the College should follow the OIA Rules and Guidance for higher education registered student complaints (defined by the OIA as a complaint from a student studying at Level 4 and above no matter how funded.
19.3.5 Where a complaint has not been resolved to the satisfaction of the complainant the College will advise the complainant of their right to complain to the Department (Complaints procedure - Education and Skills Funding Agency - XXX.XX (xxx.xxx.xx)) and co-operate with any investigation carried out by the Department and act on any recommendations made by the Department following the investigation.
Complaints and Feedback. 29.1 If you have any concerns about the Facilities and Services or anything else in relation to your Membership, you should first raise it with Club staff.
29.2 If you are uncomfortable about approaching, or do not wish to approach Club staff, or are not happy with the response given, you may send a complaint to the head office of Fast Twitch by e mail to xxxx@xxxxxxxxxx.xxx.xx.
29.3 Complaints will be dealt with in accordance with the Fast Twitch complaints policy.
Complaints and Feedback. 15.3.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the College. The College will have procedures in place including but not limited to a complaints framework, which are acceptable to the Department, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. The College must also keep a log of the complaints received which will be accessible to the Department upon request.
15.3.2 The College must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. The complaints procedure must be published on the College’s website and be provided to the relevant parties as part of the College’s onboarding process.
Complaints and Feedback. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the Provider. The Provider will have procedures in place including but not limited to a complaints framework, which are acceptable to the Department, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. The Provider must also keep a log of the complaints received which will be accessible to the Department upon request. The Provider must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. The complaints procedure must be published on the Provider’s website and be provided to the relevant parties as part of the Provider’s onboarding process. The Provider will be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department. Once the Provider has concluded its investigations, including any appeal, it must inform the complainant in writing of the outcome. Where a complaint has not been resolved to the satisfaction of the complainant the Provider will advise the complainant of his or her right to complain to the Department (xxxxx://xxx.xxx.xx/government/organisations/education-and-skills- funding-agency/about/complaints-procedure) and co-operate with any investigation carried out by the Department and act on any recommendations made by the Department following the investigation.
Complaints and Feedback. 15.3.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services will rest with the NMSS.
15.3.2 The NMSS must ensure that all the requirements set out at paragraph 31 of the NMSS Regulations are met.
Complaints and Feedback. 18.1 If you have any concerns about the Facilities and Services or anything else in relation to your Membership, you should first raise it with the
18.2 If you are uncomfortable about approaching, or do not wish to approach the Club staff, or are not happy with the response given, you may follow this matter up with management.
Complaints and Feedback. 10.1 We hope that you are happy with your membership, but we do appreciate that sometimes things don’t go according to plan. If you do have any complaints about any part of your membership, we will aim to investigate these, working together with you where possible and then take appropriate action to ensure the complaint is satisfactorily resolved.
10.2 If you would like to feedback any suggestions or comments to us generally about the Member Services, please do not hesitate to contact us at xxxxxxxxxx@xxxxxxxxxxxxxxxx.xxx.xx.
Complaints and Feedback. 12.1 - We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
12.2 - All complaints are handled in accordance with Our complaints handling policy and procedure, available from xxxxx://xxx.xxxxxx.xxx/how-to- make-a-complaint/.
12.3 - If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us.
