Common use of Conditions and Exclusions Clause in Contracts

Conditions and Exclusions. The Deployment Support Services are subject to the following terms, as well as any additional conditions and exclusions set forth in the applicable Order Form: (a) Customer will designate a point of contact for the Deployment Support Services who will serve as an escalation point for ForgeRock and assist in scheduling and providing Customer resources, as required for ForgeRock to perform the Deployment Support Services. (b) Customer will provide a non-production workspace, internet connection, access badges, credentials or other access rights required for the ForgeRock resource to perform the Deployment Support Services. (c) Customer remains responsible for project management. ForgeRock is not responsible for providing management of Customer’s projects or implementations as part of the Deployment Support Services, but may provide recommendations to Customer and keep internal ForgeRock teams informed about Customer’s project timelines as part of the Deployment Support Services. (d) Customer or its applicable implementation services provider will remain solely responsible for any testing, development, configuration, implementation or similar steps required for a production environment or commercial deployment of the ForgeRock Software. (e) The Deployment Support Services do not include Support Services or ForgeRock University Courses, which must be purchased separately. The Deployment Support Services do not provide a point of contact for support. The first point of contact for support is the ForgeRock ticketing system and regional support escalation number provided separately as part of support services. (f) ForgeRock’s provision of the Deployment Support Services expressly does not include any consulting services, including any hands-on development, configuration or implementation of the Software (“Consulting Services”). If Customer requires the provision of Consulting Services, the details and terms of such services will be set forth in a separate signed writing between the parties. (g) The Deployment Support Services are provided on a non- exclusive basis. Nothing shall be construed as restricting or limiting ForgeRock from providing the same or similar services to other customers. This Agreement does not limit or restrict either party from entering into agreements or services engagements with any other entities or require either party to limit or restrict the assignment of any of its personnel. Neither party will be restricted with respect to general skills or knowledge acquired by its personnel performing Services under this Agreement or any ideas, information or understandings retained in their unaided human memory.

Conditions and Exclusions. The Deployment Support Services are subject to the following terms, as well as any additional conditions and exclusions set forth in the applicable Order Form: (a) Customer Partner will designate a point of contact for the Deployment Support Services who will serve as an escalation point for ForgeRock and assist in scheduling and providing Customer Partner resources, as required for ForgeRock to perform the Deployment Support Services. (b) Customer Partner will provide a non-production workspace, internet connection, access badges, credentials or other access rights required for the ForgeRock resource to perform the Deployment Support Services. (c) Customer Partner remains responsible for project management. ForgeRock is not responsible for providing management of CustomerPartner’s projects or implementations as part of the Deployment Support Services, but may provide recommendations to Customer Partner and keep internal ForgeRock teams informed about CustomerPartner’s project timelines as part of the Deployment Support Services. (d) Customer Partner or its applicable implementation services provider will remain solely responsible for any testing, development, configuration, implementation or similar steps required for a production environment or commercial deployment of the ForgeRock Software. (e) The Deployment Support Services do not include Support Services or ForgeRock University Courses, which must be purchased separately. The Deployment Support Services do not provide a point of contact for support. The first point of contact for support is the ForgeRock ticketing system and regional support escalation number provided separately as part of support services. (f) ForgeRock’s provision of the Deployment Support Services expressly does not include any consulting services, including any hands-on development, configuration or implementation of the Software (“Consulting Services”). If Customer Partner requires the provision of Consulting Services, the details and terms of such services will be set forth in a separate signed writing between the parties. (g) The Deployment Support Services are provided on a non- exclusive basis. Nothing shall be construed as restricting or limiting ForgeRock from providing the same or similar services to other customerspartners. This Agreement does not limit or restrict either party from entering into agreements or services engagements with any other entities or require either party to limit or restrict the assignment of any of its personnel. Neither party will be restricted with respect to general skills or knowledge acquired by its personnel performing Services under this Agreement or any ideas, information or understandings retained in their unaided human memory.