Service Products. Spacelabs warrants that Service will be performed in a prompt, diligent, competent and workmanlike manner, and will be free from defects in material and workmanship for a period of 90 days from completion.
Service Products. (i) Service Product Catalogue
Service Products. The services that a company provides are described as service products. From a technical perspective, the service product is a material master record (material type DIEN). The features of a service can vary immensely, meaning that it is advantageous to provide services as configurable products and to define the individual agreements specifically for each contract. The characteristics are available directly when the call is logged. Service and response times automatically determine the further processing of a service notification because the due dates of the service tasks are calculated on the basis of the response and service times. Typical characteristics that can be agreed here include: Service times for the company For example, Monday to Friday from 8.00 to 17.00 Response times for service requests For example, return call within 2 hours at the latest Service area agreements For example, costs charged outside a 100 km radius Service location For example, at the customer’s Long-term agreement concerning the content and scope of services that are to be performed for a customer. A service contract describes which services are to be performed for which objects, and under which conditions.
Service Products. The services that a company provides are described as service products. From a technical perspective, the service product is a material master record (material type DIEN). The features of a service can vary immensely, meaning that it is advantageous to provide services as configurable products and to define the individual agreements specifically for each contract. The characteristics are available directly when the call is logged. Service and response times automatically determine the further processing of a service notification because the due dates of the service tasks are calculated on the basis of the response and service times. Typical characteristics that can be agreed here include: Service times for the company For example, Monday to Friday from 8.00 to 17.00 Response times for service requests For example, return call within 2 hours at the latest Service area agreements For example, costs charged outside a 100 km radius Service location For example, at the customer’s You use service contracts to record the details of the service package that you have agreed to provide a service recipient with over a specified period of time. For example, you specify: The routine service tasks which are to be performed on a piece of machinery you have sold or rented to a customer The prices which are to apply for these routine tasks For more information, see Standard Pricing in Service Contracts. The prices which are to apply for additional service tasks and for any spare parts required For more information, see Price Agreements in Service Contracts. The terms under which the contract can be cancelled For more information, see Cancellation Data in Service Contracts. During the validity period of the service contract, you use the service contract as follows: To initiate automatic billing of the routine service tasks at regular intervals To determine whether a service request from the customer is covered by the service contract To determine which price agreements apply for service tasks not covered by the service contract To determine whether a cancellation request from the customer is valid To initiate follow-up actions before the service contract becomes invalid The R/3 Customer Interaction Center (CIC) application offers customer service organizations robust call center functionality and a highly customizable design. The CIC application enables agents to: Process inbound, and simple outbound, telephone calls from customers and other busi...
Service Products. We offer three types of Service Products, and it's important to note that Credits function differently for our Subscription and Prepaid Service Products.
Service Products
