ConnectAnza Leased Equipment; Customer Support. 10.1 This Agreement allows you to use the Leased Equipment while you remain an active member in good standing andin compliance with this Agreement. The Leased Equipment is owned by CA at all times and You are strictly prohibited from altering, modifying, or tampering with the Leased Equipment or permitting any other person to do the same who is not authorized by CA. 10.2 Repair/Replacement of Leased Equipment: ConnectAnza will determine, at its discretion, the manner in which repairs/replacements will be made. CA reserves the right to use refurbished equipment on occasion. Replacement parts utilized for repair service will be, at our sole discretion, new, refurbished or non-original manufacturer’s parts that perform to the factory specifications. Equipment and parts which are replaced become our property except where prohibited by law. Service does NOT Cover: (1) Equipment rendered defective by member negligence, willful damage, vandalism, abuse, neglect, intentional physical damage, misuse (including faulty installation, repair, or maintenance by anyone other than a ConnectAnza- authorized service provider, unauthorized modification, viruses and/or spyware, performance failures due to not maintaining firmware updates, extreme environment (including extreme temperature or humidity), external condensation, mold, immersion/submersion in liquid (e.g., pool, bathtub), lightning, fire, flood, insect infestation, rodents, war, terrorism, computer software related failures, Acts of God or other external causes, or use not as the manufacturer intended, as stated in your manufacturer’s warranty; (2) Damage occurring in connection with physical damage to a portion of a residence or business premise if destruction of a residence or business premise is so severe that service is or must be disconnected and subsequently reestablished. Such physical damage may include damage caused by flood, earthquake, acts of war, fire, lightning, wind, or other casualty; (3) Fees or costs related to third-party contracts and consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, downtime, charges for time and effort or no-fault-found diagnoses 10.3 Service and Support. CA Technical Support is available by phoning (000) 000-0000. A technician will assist You with diagnosing the problem and taking steps to restore connectivity of Your CA service. On-site Service performed will be done during regular business hours and is at our discretion.
Appears in 2 contracts
Samples: Customer Agreement, Customer Agreement
ConnectAnza Leased Equipment; Customer Support. 10.1 This Agreement allows you to use the Leased Equipment while you remain an active member in good standing andin and in compliance with this Agreement. The Leased Equipment is owned by CA at all times and You are strictly prohibited from altering, modifying, or tampering with the Leased Equipment or permitting any other person to do the same who is not authorized by CA.
10.2 Repair/Replacement of Leased Equipment: ConnectAnza will determine, at its discretion, the manner in which repairs/replacements will be made. CA reserves the right to use refurbished equipment on occasion. Replacement parts utilized for repair service will be, at our sole discretion, new, refurbished or non-original manufacturer’s parts that perform to the factory specifications. Equipment and parts which are replaced become our property except where prohibited by law. Service does NOT Cover: (1) Equipment rendered defective by member negligence, willful damage, vandalism, abuse, neglect, intentional physical damage, misuse (including faulty installation, repair, or maintenance by anyone other than a ConnectAnza- authorized service provider, unauthorized modification, viruses and/or spyware, performance failures due to not maintaining firmware updates, extreme environment (including extreme temperature or humidity), external condensation, mold, immersion/submersion in liquid (e.g., pool, bathtub), lightning, fire, flood, insect infestation, rodents, war, terrorism, computer software related failures, Acts of God or other external causes, or use not as the manufacturer intended, as stated in your manufacturer’s warranty; (2) Damage occurring in connection with physical damage to a portion of a residence or business premise if destruction of a residence or business premise is so severe that service is or must be disconnected and subsequently reestablished. Such physical damage may include damage caused by flood, earthquake, acts of war, fire, lightning, wind, or other casualty; (3) Fees or costs related to third-party contracts and consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, downtime, charges for time and effort or no-fault-found diagnoses
10.3 Service and Support. CA Technical Support is available by phoning (000) 000-0000. A technician will assist You with diagnosing the problem and taking steps to restore connectivity of Your CA service. On-site Service performed will be done during regular business hours and is at our discretion.
Appears in 1 contract
Samples: Customer Agreement
ConnectAnza Leased Equipment; Customer Support. 10.1 This Agreement allows you to use the Leased Equipment while you remain an active member in good standing andin and in compliance with this Agreement. The Leased Equipment is owned by CA at all times and You are strictly prohibited from altering, modifying, or tampering with the Leased Equipment or permitting any other person to do the same who is not authorized by CA.
10.2 Repair/Replacement of Leased Equipment: ConnectAnza will determine, at its discretion, the manner in which repairs/replacements will be made. CA reserves the right to use refurbished equipment on occasion. Replacement parts utilized for repair service will be, at our sole discretion, new, refurbished or non-original manufacturer’s parts that perform to the factory specifications. Equipment and parts which are replaced become our property except where prohibited by law. Service does NOT Cover: (1) Equipment rendered defective by member negligence, willful damage, vandalism, abuse, neglect, intentional physical damage, misuse (including faulty installation, repair, or maintenance by anyone other than a ConnectAnza- authorized service provider, unauthorized modification, viruses and/or spyware, performance failures due to not maintaining firmware updates, extreme environment (including extreme temperature or humidity), external condensation, mold, immersion/submersion in liquid (e.g., pool, bathtub), lightning, fire, flood, insect infestation, rodents, war, terrorism, computer software related failures, Acts of God or other external causes, or use not as the manufacturer intended, as stated in your manufacturer’s warranty; (2) Damage occurring in connection with physical damage to a portion of a residence or business premise if destruction of a residence or business premise is so severe that service is or must be disconnected and subsequently reestablished. Such physical damage may include damage caused by flood, earthquake, acts of war, fire, lightning, wind, or other casualty; (3) Fees or costs related to third-party contracts and consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, downtime, charges for time and effort or no-fault-found diagnoses
10.3 Service and Support. CA Technical Support is available by phoning (000) 000-0000. A technician will assist You with diagnosing the problem and taking steps to restore connectivity of Your CA service. On-site Service performed will be done during regular business hours and is at our discretion. Repairs or replacements will be performed at our discretion by a CA employee or authorized third party service provider. Charges may be incurred by You for on-site technical support at rates to be under separate contract. You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if this provision is not complied with.
Appears in 1 contract
Samples: Customer Agreement
