Connecticut State-Based Sales and Service Call Routing Sample Clauses

Connecticut State-Based Sales and Service Call Routing the Company commits that in-bound sales and service calls which are generated within the State of Connecticut and are the types of calls currently handled by Covered Employees will first be routed to the CWA- represented Connecticut call center(s); if those call center(s) are in an overflow situation, calls would then be routed first to other CWA- represented Company call center(s), and if those call center(s) are in an overflow situation, calls would then be routed to other union-represented Company Call centers and if those centers are in an overflow state, the calls would then be routed to any available Company call center resources.
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