Management Calibration Observations. These sessions help to hone our Management Team’s observation and call flow evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: • Gross discourtesy or abuse of the customer is observed • Attempt to defraud the company through dishonest sales practices (cramming/slamming) • The employee violates privacy of communications or demonstrates integrity problems December 17, 2000 Xxxxxxx X. Xxxxxx Vice President Labor Relations 000 Xxxxxx Xxxxxx 0xx Xxxxx New Haven, CT 06510 Phone 000.000.0000 Xx. Xxxxxx Xxxxxxx Xx. Xxxx X. Hongo, Jr. International Staff Representative President CWA CWA Local 1298 000 Xxxxx Xxxxxx 0000 Xxxxxxx Xxxxxx North Haven, CT 06473 Hamden, CT 06518 Dear Xxxxxx and Xxxx, In making decisions regarding contracting of work consistently performed by bargaining unit employees, it is management’s objective to consider carefully the interests of both customers and employees along with all other considerations essential to the management of the business. For various reasons including but limited to law, regulations, changing industry structure, economic and business conditions, it is not possible to make specific commitments on contracting out work elements of the business. You can be assured; it continues to be our general policy that traditional telephone work consistently performed by bargaining unit employees will not be contracted out if it will currently and directly cause layoffs or part-timing of employees. In this context, you can also be assured that the company will make every effort, consistent with the needs of the business, to use bargaining unit employees, rather than outside contractors, to perform bargaining unit telecommunications work expected to be of extended duration, including telecommunications work requiring application of new technologies. However, prior notice of the decision to ...
Management Calibration Observations. These sessions help to hone our Management Team’s observation and evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: Gross discourtesy or abuse of the customer is observed Attempt to defraud the company through dishonest sales practices (cramming/slamming) The employee violates privacy of communications or demonstrates integrity problems CWA Nett Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.
Management Calibration Observations. These sessions help to hone our Management Team’s observation and evaluative skills. They also ensure a level of consistency necessary to fairly evaluate our employees. The office will be informed when Calibration monitoring is being performed. Results of calibration sessions can be shared at the office and AM levels. Calibration observing results may also be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”). While it is not the intent of Management Calibration Observing, disciplinary action could occur based on observation results if any of the following were to occur: Gross discourtesy or abuse of the customer is observed Attempt to defraud the company through dishonest sales practices (cramming/slamming) The employee violates privacy of communications or demonstrates integrity problems CWA Nett Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.
