Consumer Handling. Client will refer all Consumers who have questions or dispute the Pre- Qualification Information to Equifax. In no case will Client attempt to or hold itself out to the Consumer. or to the public as being able to handle disputes on behalf of Equifax or to reinvestigate Equifax Information.
Consumer Handling. Except to the extent, Broker manages consumer interactions in accordance with the Member Services Exhibit K, Broker will refer all Consumers who have questions or disputes about Equifax’s Credit Information to the telephone number and/or address for Equifax’s consumer assistance center (as provided to Broker from time to time by Equifax), and not to any other address and/or telephone number. In no case will Broker attempt to, or hold itself out to the Consumer or to the public as being able to, handle disputes on behalf of Equifax or to reinvestigate Equifax’s Credit Information contained in the Products. Within thirty (30)days of the signing of this Agreement, Broker will provide to Equifax in writing Broker's policies and procedures for answering questions from consumers about Equifax Credit Information.
