Common use of CONTRACTOR AVAILABILITY Clause in Contracts

CONTRACTOR AVAILABILITY. a. Contractor must be available to respond to telephone, videophone, and email inquiries during State business hours (Monday through Friday, 8:00 am to 5:00 pm) within two (2) business days. b. Fax, instant messaging, and other modes of communication may be used as the Contractor’s additional option(s), but cannot be substituted for telephone, videophone, and email responses. c. During the State business hours, the Contractor must respond to all Service Requests, complete or incomplete by the end of that business day. d. If a Contractor is not open during evening and weekends, the Contractor must have an outgoing answering message and/or service that indicates the Contractor’s regular service hours and response time, as well as an electronic away message (e.g. Outlook “Out of Office” reply) for all emails received after regular business hours. e. During Contractor’s vacation and holidays, Contractor must have an answering message and/or service that indicates return time, when the Contractor will respond to requests, and refers Purchasers to the Master Contract website, which provides a list of Awarded Interpreters. f. If the Contractor temporarily ceases business operations, this must be indicated on the Contractors outgoing telephone message and email auto-reply message. In addition, the message must also refer Purchasers to the Master Contract list of Awarded Interpreters.