Creating a Support Ticket Sample Clauses

Creating a Support Ticket. The Supplier will use their ticketing portal, to ensure that the Supplier is aware of any/all issues, can ensure that matters get dealt with promptly and provide the Customer with an initial point of contact for all issues. Once a ticket has been logged with the Supplier, it will then be assigned to the most appropriate consultant. An Incident is defined as an event where it is not a standard operation of service for live and implemented modules. A request is for minor changes, enhancements or any other required operation not classified as an incident. When an incident has arisen that is identified as an issue with the actual implementation, the Supplier will highlight this.
Sample 1
AutoNDA by SimpleDocs
Creating a Support Ticket. The Supplier will use their ticketing portal, to ensure that the Supplier is aware of any/all issues, can ensure that matters get dealt with promptly and provide the Customer with an initial point of contact for all issues. Once a ticket has been logged with the Supplier, it will then be assigned to the most appropriate consultant. An Incident is defined as an event where it is not a standard operation of service for live and implemented modules. A request is for minor changes, enhancements or any other required operation not classified as an incident. When an incident has arisen that is identified as an issue with the actual implementation, HPS will highlight this.
Sample 1
Creating a Support Ticket. The Supplier will use their ticketing portal, to ensure that the Supplier is aware of any/all issues, can ensure that matters get dealt with promptly and provide the Customer with an initial point of contact for all issues. An Incident is defined as an event where it is not a standard operation of service for live and implemented modules. A request is for any other required operation not classified as an incident e.g. a query. Exports of the current list of open tickets, their current statuses and owners are also available on request. Figure 2 – Creating a new ticket for an incident
Sample 1

Related to Creating a Support Ticket

  • Loop Provisioning Involving Integrated Digital Loop Carriers 2.6.1 Where ONS has requested an Unbundled Loop and BellSouth uses IDLC systems to provide the local service to the End User and BellSouth has a suitable alternate facility available, BellSouth will make such alternative facilities available to ONS. If a suitable alternative facility is not available, then to the extent it is technically feasible, BellSouth will implement one of the following alternative arrangements for ONS (e.g. hairpinning):

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If CBB chooses to subtend a Verizon access Tandem, CBB’s NPA/NXX must be assigned by CBB to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Integrated Digital Loop Carriers The feeder portion of some loops may be provide by means of Integrated Digital Loop Carrier (IDLC). IDLC provides a fiber optic cable transmission path that travels directly into BellSouth’s central office local switch. Where BellSouth uses IDLC ,if technically feasible and capacity does exist, BST will provide Al-Call with a Designed DS0 UVL by using alternative provisioning techniques including but not limited to such as “hairpinning” and DAC grooming. Alternative provisioning techniques will be provided at no additional cost to Al-Call . Hairpinning involves providing a DS0 signal from an IDLC-served loop to Al-Call ’s collocation equipment by using a dedicated pathway that traverses BellSouth’s central office switch. BellSouth will provide such DS0 signal to Al-Call by establishing a copper cross connect between the BellSouth switch and Al-Call ’s collocation equipment.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Dark Fiber Loop 2.8.4.1 Dark Fiber Loop is an unused optical transmission facility, without attached signal regeneration, multiplexing, aggregation or other electronics, from the demarcation point at an End User’s premises to the End User’s serving wire center. Dark Fiber Loops may be strands of optical fiber existing in aerial or underground structure. BellSouth will not provide line terminating elements, regeneration or other electronics necessary for AFN to utilize Dark Fiber Loops.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Network Interconnection Architecture Each Party will plan, design, construct and maintain the facilities within their respective systems as are necessary and proper for the provision of traffic covered by this Agreement. These facilities include but are not limited to, a sufficient number of trunks to the point of interconnection with the tandem company, and sufficient interoffice and interexchange facilities and trunks between its own central offices to adequately handle traffic between all central offices within the service areas at P.01 grade of service or better. The provisioning and engineering of such services and facilities will comply with generally accepted industry methods and practices, and will observe the rules and regulations of the lawfully established tariffs applicable to the services provided.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!