Credit Allowance for Interruption of Service. Credit allowances for interruptions of service which are not due to the Carrier's testing or adjusting are subject to the general liability provisions set forth in Section 3.5 herein and shall be equal to the proportionate charge to the Customer for the period during which any such Interruption occurred. It shall be the obligation of the Customer to notify Carrier immediately of any Interruption in service for which a credit allowance is desired by Customer. Before giving such notice, Customer shall ascertain that the trouble is not within his or her control, or is not in wiring or equipment, if any, furnished by Customer in connection with Carrier's service.
Credit Allowance for Interruption of Service. The liability, if any, of ECI arising out of or in any way connected with any defect, error, omission, delay, mistake, interruption, suspension, or other failure in connection with furnishing services, facilities, or maintenance, shall in no event exceed an amount equivalent to the proportionate charge to Customer for the affected service for the time period during which the interruption occurred. ECI shall not be liable, nor shall any credit be given to a Customer, for any interruption of less than twenty‐four (24) hours or which is: 1) caused by the underlying interexchange or local exchange carrier, Customer, or any entity other than ECI; 2) due to the failure of equipment, systems or services provided by the Customer or any other entity other than ECI; 3) during periods when the Customer elects to use the service on an impaired basis; or 4) a group of interruptions, resulting from a common use, for amounts less than one dollar ($1.00).
