Affected Service means only the portion of a Service actually impacted by the relevant Service Level Target.
Affected Service means the applicable Service hereunder that fails to meet the applicable Goal. In no event will the total credit, in the aggregate for all credits issued in one month, exceed the equivalent of 50% of the relevant MRCs for the Affected Service. Cumulative credits in any one month must exceed $25.00 to be processed. If Customer fails to notify Company in the manner set forth above with respect to the applicable SLA credits, Customer will have waived its right to such SLA credits for that month. CUSTOMER’S RIGHT TO RECEIVE SUCH CREDITS SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND COMPANY’S SOLE AND EXCLUSIVE OBLIGATION IN THE EVENT OF A PERFORMANCE FAILURE, EVEN IF SUCH REMEDY IS DEEMED TO FAIL OF ITS ESSENTIAL PURPOSE.
Affected Service has the meaning given to it in clause 7.3(a).
Examples of Affected Service in a sentence
Customer will not be entitled to credits under the Packet Delivery, Latency, or Jitter service levels for the Affected Service where such failure is related to Service Unavailability under the Availability Service Level.
If a Qualifying Service experiences Service Unavailability, Customer is entitled to a credit as a percentage of the MRCs or BCCs,as applicable, for the Affected Service as set forth in Table 2.1. If Customer purchases Managed Services or Edge Gateway Service and MPLS (IPVPN and VPLS) or Internet at a specific site, the cause of the Service Unavailability determines the applicable Service Tier.
To request a credit, Customer must contact Customer Service (contact information is located at xxxxx://xxx.xxxxx.xxx/en-us/home.html) or deliver a written request with sufficient detail to identify the Affected Service.
Customer will be entitled to a service credit off of the MRC or BCC for the Affected Service as set forth below for the Service parameter(s) not met for reasons other than an Excused Outage.
More Definitions of Affected Service
Affected Service has the meaning given in clause 4.8.
Affected Service means the Port that fails to meet the applicable Goal. A credit allowance is applied on a pro-rata basis against the monthly recurring charges for port of the affected service in which the requisite Goal failure occurred. No credits will be available for any usage-base Service or the usage-based portion of any Service. Credit requests must be made in writing to AireSpring : By Mail to : AireSpring, Inc. Attn: Customer Relations 0000 Xxxxxxx Xxxxxx Van Nuys, CA, 91406, US 0-000-000-0000 By Fax to : AireSpring, Inc. Attn: Customer Relations 0-000-000-0000 Network Availability The availability of the Service (“Network Availability”) is measured by “Network Downtime” or “Network Outage” which exists when a particular MPLS Port is unable to transmit and receive data due to an AireSpring Network outage for more than forty four (44) consecutive minutes. Network Downtime is measured from the time a trouble ticket is opened by AireSpring in the AireSpring NOC Trouble Ticketing System to the time the Affected Service is again able to transmit and receive data. The AireSpring MPLS Network shall be available to Customer free of Network Outages for 99.90 % of the time. If the Network availability guarantee is not met in a calendar month, Customer will receive a credit equal to one thirtieth (1/30th) of the affected Service’s monthly recurring port charge (“MRC”) for each full hour of outage in excess of the 99.90% guaranteed under this SLA, at a maximum of 1 such credit accrued per day. Two or more interruptions of forty four (44) consecutive minutes or more during any one 24-hour period shall be considered as one interruption. In order to qualify for the credit, Customer is responsible for reporting any suspected network availability problems to AireSpring within twenty-four hours from the time Customer became aware of the problem through the opening of a Trouble Ticket in AireSpring’s NOC Trouble Ticketing System. Network Latency The AireSpring MPLS Network Average Round-Trip Latency shall be eighty (80) milliseconds or less for round-trip packet transfers between POPs on the MPLS Network over a calendar month, as measured by AireSpring. The average latency is measured as the average of five-minute samples across the AireSpring MPLS Network taken throughout the month between the POPS. The average network transit latency will be measured via roundtrip pings on an ongoing basis every 5 minutes to determine a consistent average monthly performance level for Latency at a...
Affected Service means the individual CloudConnection port and connection that fails to meet the applicable Goal. In no event will the total credit, in the aggregate for all credits issued in one month, exceed the equivalent of 50% of the relevant MRCs for the Affected Service. Cumulative credits in any one month must exceed $25.00 to be processed. CUSTOMER’S RIGHT TO RECEIVE SUCH CREDITS SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND COMPANY’S SOLE AND EXCLUSIVE OBLIGATION IN THE EVENT OF A CLOUDCONNECTION SERVICE PERFORMANCE FAILURE, EVEN IF SUCH REMEDY IS DEEMED TO FAIL OF ITS ESSENTIAL PURPOSE.
Affected Service means the SDN controller or director fails to meet the availability Goal. Network Downtime = Remedy (Credit is applied to MRC of Affected Service)*
Affected Service has the meaning given to it in clause 7.3(a). “Affected Service Period” has the meaning given to it in clause 7.3(a). “Alternative Option” has the meaning given to it in the Code.
Affected Service means the portion of Services directly impacted by the failure to meet the relevant Service Level described herein
Affected Service refers to the DIA port that fails to meet the applicable SLA.