Common use of Credits for Downtime Clause in Contracts

Credits for Downtime. During the term of the contract, the application will be operational and available at least 99.9% of the time in any calendar month, with the exception of planned outages for maintenance and upgrades in which NextRequest notifies the Customer 24 hours in advance. If NextRequest does not meet the SLA, the Customer will be eligible to receive the service credits described below. In order to receive service credits, the Customer must request the credit in writing via a support ticket within 14 days from the time the Customer becomes eligible to receive a service credit. < 99.9% to >= 99.0% 3 < 99.0% to >= 95.0% 7 < 95.0 % 15

Credits for Downtime. During the term of the contract, the application will be operational and available at least 99.9% of the time in any calendar month, with the exception of planned outages for maintenance and upgrades in which NextRequest notifies the Customer 24 hours in advance. If NextRequest does not meet satisfy the terms of the SLA, the Customer will be eligible to receive the service credits described below. In order to receive service credits, the Customer must request the credit in writing via a support ticket within 14 30 days from the time the Customer becomes eligible to receive a service credit. < 99.9% to >= 99.0% 3 < 99.0% to >= 95.0% 7 < 95.0 % 15