Common use of Crisis Intervention Clause in Contracts

Crisis Intervention. AICs must develop policies and protocol for assisting customers who are in crisis. I&R Contact Specialists must be trained to implement crisis protocol when a customer is at risk or in urgent need of intervention assistance. This includes the ability to recognize potentially concerning situations and assess the level of risk or endangerment. Examples of such situations include: A. Threats of suicide or homicide B. Any form of adult and/or child abuse or assault (i.e., physical, sexual, severeneglect) C. Mental health emergencies D. Other endangerment circumstances The AIC’s crisis protocol must include procedures for: A. De-escalating and stabilizing the customer; B. Assessing the situation and determining next steps; C. Involving other emergency services, when warranted (e.g., 911, formal crisis intervention centers, etc.); D. Documenting the interaction with the customer; and E. Training, mentoring, and monitoring I&R Contact Specialists in crisis management and applicable state legislation regarding mandatory reporting procedures. More in-depth information on this requirement can be found in the AIRS Standards and Quality Indicators for Professional Information and Referral.

Crisis Intervention. AICs must develop policies and protocol for assisting customers who are in crisis. I&R Contact Specialists must be trained to implement crisis protocol when a customer is at risk or in urgent need of intervention assistance. This includes the ability to recognize potentially concerning situations and assess the level of risk or endangerment. Examples of such situations include: A. Threats of suicide or homicide B. Any form of adult and/or child abuse or assault (i.e., physical, sexual, severeneglectsevere neglect) C. Mental health emergencies D. Other endangerment circumstances The AIC’s crisis protocol must include procedures for: A. De-escalating and stabilizing the customer; B. Assessing the situation and determining next steps; C. Involving other emergency services, when warranted (e.g., 911, formal crisis intervention centers, etc.); D. Documenting the interaction with the customer; and E. Training, mentoring, and monitoring I&R Contact Specialists in crisis management and applicable state legislation regarding mandatory reporting procedures. More in-depth information on this requirement can be found in the AIRS Standards and Quality Indicators for Professional Information and Referral.