Critical Service Level Failure. [Not applied] [OR] [Example: In relation to [ ] a Critical Service Level Failure shall include a delay in producing [ ] ordered by the Customer in excess of [twenty four (24) hours] more than once in any [three (3) Month] period or more than [three (3)] times in any rolling [twelve (12) Month] period.] [Example: In relation to [ ] a Critical Service Level Failure shall include a loss of [ ] during core hours (08:00 – 18:00 Mon – Fri excluding bank holidays) to the [ ] for more than [twenty four (24) hours] accumulated in any [three (3) Month] period, or [forty eight (48)] hours in any rolling [twelve (12) Month] period.] [Other] Guidance Note: see Clause 14 (Critical Service Level Failure) which provides the Customer with a right to retain and deduct Contract Charges as compensation or terminate the Contract for material Breach if there is a Critical Service Level Failure. See also paragragh 84 of Part A of Contract Schedule 6 (Service Levels, Service Credits and Performance Monitoring). If Critical Service Level Failure is required, populate the specific instances which shall constitute Critical Service Level Failure.
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Samples: Contract Order Form and Contract Terms, Contract Order Form and Contract Terms for Goods and/or Services (Non Ict)
Critical Service Level Failure. [Not applied] [OR] [Example: In relation to [ ] a Critical Service Level Failure shall include a delay in producing [ ] ordered by the Customer in excess of [twenty four (24) hours] more than once in any [three (3) Month] period or more than [three (3)] times in any rolling [twelve (12) Month] period.] [Example: In relation to [ ] a Critical Service Level Failure shall include a loss of [ ] during core hours (08:00 – 18:00 Mon – Fri excluding bank holidays) to the [ ] for more than [twenty four (24) hours] accumulated in any [three (3) Month] period, or [forty eight (48)] hours in any rolling [twelve (12) Month] period.] [Other] Guidance Note: see Clause 14 (Critical Service Level Failure) which provides the Customer with a right to retain and deduct Call Off Contract Charges as compensation or terminate the Call Off Contract for material Breach if there is a Critical Service Level Failure. See also paragragh 84 of Part A of Contract Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring). If Critical Service Level Failure is required, populate the specific instances which shall constitute Critical Service Level Failure.
Appears in 1 contract
Samples: Call Off Order Form and Call Off Terms for Goods and/or Services (Non Ict)
Critical Service Level Failure. [Not applied] [OR] [Example: In relation to [ ] a Critical Service Level Failure shall include a delay in producing [ ] ordered by the Customer in excess of [twenty four (24) hours] more than once in any [three (3) Month] period or more than [three (3)] times in any rolling [twelve (12) Month] period.] [Example: In relation to [ ] a Critical Service Level Failure shall include a loss of [ ] during core hours (08:00 – 18:00 Mon – Fri excluding bank holidays) to the [ ] for more than [twenty four (24) hours] accumulated in any [three (3) Month] period, or [forty eight (48)] hours in any rolling [twelve (12) Month] period.] [Other] Guidance Note: see Clause 14 (Critical Service Level Failure) which provides the Customer with a right to retain and deduct Contract Charges as compensation or terminate the Contract for material Breach if there is a Critical Service Level Failure. See also paragragh paragraph 84 of Part A of Contract Schedule 6 (Service Levels, Service Credits and Performance Monitoring). If Critical Service Level Failure is required, populate the specific instances which shall constitute Critical Service Level Failure.
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