Common use of Custom Services Support Clause in Contracts

Custom Services Support. Any custom services support requests or inquiries must be entered into a Custom Change Request Ticket. You will evaluate and determine the nature and urgency of the incident and enter a Custom Change Request Ticket during regular business hours from 9:00 a.m. to 6:00 p.m. Central Time, Monday through Friday. We will assign a resource and coordinate with You to schedule the resource to address the issue requiring support.