Customer Care; Roadmaps Sample Clauses

Customer Care; Roadmaps. Section 6.14 of the Agreement is amended by adding the following at the end thereof:: “Notwithstanding the foregoing, AT&T is responsible for first tier customer care for the White Label Application and You are responsible for second tier support of AT&T. In addition and subject to any confidentiality obligations to third parties, with respect to the White Label Application only, the Parties will meet on a periodic basis to share future proposed applications for certification and service roadmaps providing detailed feature descriptions of such applications as well as associated delivery dates, and to plan any additional marketing activities. In that regard, You will, upon request of AT&T from time-to-time, provide AT&T with a nonbinding six month rolling forecast of product enhancements and developments. The information shared in such meetings shall be deemed Confidential Information of the respective disclosing Party. It is understood that any proposed services, roadmaps or marketing activities shared will not constitute a commitment or obligation on the part of either party, and that AT&T has not relied upon the availability of any future version of the White Label Application, or any future feature or functionality thereof in executing this Agreement.”
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Related to Customer Care; Roadmaps

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect