Common use of Customer Care Clause in Contracts

Customer Care. The employee-owners of Cape Air strive to provide our Customers with a travel experience that is a cut above the rest. We live by the mantra, MOCHA HAGoTDI, which means Make Our Customers Happy And Have A Good Time Doing It. Listening to and learning from our Customers is key to our ability to serve well. Whether you have a complaint or a comment, we appreciate your time in giving us the opportunity to understand your needs. We will acknowledge receipt of any complaint from you in writing within 30 days of receiving that communication. Your complaint will be addressed as soon as possible, but no later than 60 days after receipt. Please feel free to contact our Customer Care office by email to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or by mail to Cape Air Customer Care, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. If a third-party submits a complaint on behalf of a customer, the third party must provide evidence along with the complaint that it has the authority to act on the customer’s behalf. Evidence of authorization shall include a signed letter from the customer or an executed power of attorney authorizing the third party to act on behalf of the customer. Third-parties must submit this evidence of authorization along with the complaint. Cape Air will not reply if evidence of third-party authorization is not provided or if Cape Air determines in its sole discretion that the evidence is incomplete or insufficient. Complaints and comments about airline service other than safety or security issues may also be registered with DOT's Aviation Consumer Protection Division (ACPD). Any Customer may call the ACPD 24 hours a day at ▇▇▇-▇▇▇-▇▇▇▇ (TTY ▇▇▇-▇▇▇-▇▇▇▇) to record a complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Customers may also send the DOT a letter at Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇, ▇.▇., ▇▇▇▇▇▇▇▇▇▇, ▇.▇. 20590 For deaf or hard of hearing Customers, please be advised that you may contact our Contact Center through Mass Relay (711 within Massachusetts or ▇-▇▇▇-▇▇▇-▇▇▇▇ TTY/ASCII) or through your own state's relay system.

Customer Care. The employee-owners of Cape Air strive to provide our Customers with a travel experience that is a cut above the rest. We live by the mantra, MOCHA HAGoTDI, which means Make Our Customers Happy And Have A Good Time Doing It. Listening to and learning from our Customers is key to our ability to serve well. Whether you have a complaint or a comment, we appreciate your time in giving us the opportunity to understand your needs. We will acknowledge receipt of any complaint from you in writing within 30 days of receiving that communication. Your complaint will be addressed as soon as possible, but no later than 60 days after receipt. Please feel free to contact our Customer Care office by email to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or by mail to Cape Air Customer Care, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. If a third-party submits a complaint on behalf of a customer, the third party must provide evidence along with the complaint that it has the authority to act on the customer’s behalf. Evidence of authorization shall include a signed letter from the customer or an executed power of attorney authorizing the third party to act on behalf of the customer. Third-parties must submit this evidence of authorization along with the complaint. Cape Air will not reply if evidence of third-party authorization is not provided or if Cape Air determines in its sole discretion that the evidence is incomplete or insufficient. Complaints and comments about airline service other than safety or security issues may also be registered with DOT's Aviation Consumer Protection Division (ACPD). Any Customer You may call the ACPD 24 hours a day at ▇▇▇202-▇▇▇366-▇▇▇▇ 2220 (TTY ▇▇▇202-▇▇▇366-▇▇▇▇0511) to record a your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Customers You may also send the DOT a letter at Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇, ▇.▇., ▇▇▇▇▇▇▇▇▇▇, ▇.▇. 20590 ▇▇▇▇▇ For deaf or hard of hearing Customers, please be advised that you may contact our Contact Center through Mass Relay (711 within Massachusetts or ▇-▇▇▇-▇▇▇-▇▇▇▇ TTY/ASCII) or through your own state's relay system.

Customer Care. The employee-owners of Cape Air strive to provide our Customers with a travel experience that is a cut above the rest. We live by the mantra, MOCHA HAGoTDI, which means Make Our Customers Happy And Have A Good Time Doing It. Listening to and learning from our Customers is key to our ability to serve well. Whether you have a complaint or a comment, we appreciate your time in giving us the opportunity to understand your needs. We will acknowledge receipt of any complaint from you in writing within 30 days of receiving that communication. Your complaint will be addressed as soon as possible, but no later than 60 days after receipt. Please feel free to contact our Customer Care office by email to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or by mail to Cape Air Customer Care, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. If a third-party submits a complaint on behalf of a customer, the third party must provide evidence along with the complaint that it has the authority to act on the customer’s behalf. Evidence of authorization shall include a signed letter from the customer or an executed power of attorney authorizing the third party to act on behalf of the customer. Third-parties must submit this evidence of authorization along with the complaint. Cape Air will not reply if evidence of third-party authorization is not provided or if Cape Air determines in its sole discretion that the evidence is incomplete or insufficient. Complaints and comments about airline service other than safety or security issues may also be registered with DOT's Aviation Consumer Protection Division (ACPD). Any Customer You may call the ACPD 24 hours a day at ▇▇▇-▇▇▇-▇▇▇▇ (TTY ▇▇▇202-▇▇▇366-▇▇▇▇0511) to record a your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Customers You may also send the DOT a letter at Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇, ▇.▇., ▇▇▇▇▇▇▇▇▇▇, ▇.▇. 20590 ▇▇▇▇▇ For deaf or hard of hearing Customers, please be advised that you may contact our Contact Center through Mass Relay (711 within Massachusetts or ▇-▇▇▇-▇▇▇-▇▇▇▇ TTY/ASCII) or through your own state's relay system.

Customer Care. The employee-owners of Cape Air strive to provide our Customers with a travel experience that is a cut above the rest. We live by the mantra, MOCHA HAGoTDI, which means Make Our Customers Happy And Have A Good Time Doing It. Listening to and learning from our Customers is key to our ability to serve well. Whether you have a complaint or a comment, we appreciate your time in giving us the opportunity to understand your needs. We will acknowledge receipt of any complaint from you in writing within 30 days of receiving that communication. Your complaint will be addressed as soon as possible, but no later than 60 days after receipt. Please feel free to contact our Customer Care office by email to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or by mail to Cape Air Customer Care, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. If a third-party submits a complaint on behalf of a customer, the third party must provide evidence along with the complaint that it has the authority to act on the customer’s behalf. Evidence of authorization shall include a signed letter from the customer or an executed power of attorney authorizing the third party to act on behalf of the customer. Third-parties must submit this evidence of authorization along with the complaint. Cape Air will not reply if evidence of third-party authorization is not provided or if Cape Air determines in its sole discretion that the evidence is incomplete or insufficient. Complaints and comments about airline service other than safety or security issues may also be registered with DOT's Aviation Consumer Protection Division (ACPD). Any Customer may call the ACPD 24 hours a day at ▇▇▇-▇▇▇-▇▇▇▇ (TTY ▇▇▇-▇▇▇-▇▇▇▇) to record a complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Customers may also send the DOT a letter at Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇, ▇.▇., ▇▇▇▇▇▇▇▇▇▇, ▇.▇. 20590 ▇▇▇▇▇ For deaf or hard of hearing Customers, please be advised that you may contact our Contact Center through Mass Relay (711 within Massachusetts or ▇-▇▇▇-▇▇▇-▇▇▇▇ TTY/ASCII) or through your own state's relay system.

Customer Care. The employee-owners of Cape Air strive to provide our Customers with a travel experience that is a cut above the rest. We live by the mantra, MOCHA HAGoTDI, which means Make Our Customers Happy And Have A Good Time Doing It. Listening to and learning from our Customers is key to our ability to serve well. Whether you have a complaint or a comment, we appreciate your time in giving us the opportunity to understand your needs. We will acknowledge receipt of any complaint from you in writing within 30 days of receiving that communication. Your complaint will be addressed as soon as possible, but no later than 60 days after receipt. Please feel free to contact our Customer Care office by email to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or by mail to Cape Air Customer Care, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. If a third-party submits a complaint on behalf of a customer, the third party must provide evidence along with the complaint that it has the authority to act on the customer’s behalf. Evidence of authorization shall include a signed letter from the customer or an executed power of attorney authorizing the third party to act on behalf of the customer. Third-parties must submit this evidence of authorization along with the complaint. Cape Air will not reply if evidence of third-party authorization is not provided or if Cape Air determines in its sole discretion that the evidence is incomplete or insufficient. Complaints and comments about airline service other than safety or security issues may also be registered with DOT's Aviation Consumer Protection Division (ACPD). Any Customer You may call the ACPD 24 hours a day at ▇▇▇202-▇▇▇366-▇▇▇▇ 2220 (TTY ▇▇▇202-▇▇▇366-▇▇▇▇0511) to record a your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Customers You may also send the DOT a letter at Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇, ▇.▇., ▇▇▇▇▇▇▇▇▇▇, ▇.▇. 20590 ▇▇▇▇▇ For deaf or hard of hearing Customers, please be advised that you may contact our Contact Center through Mass Relay MassRelay (711 within Massachusetts or ▇-▇▇▇-▇▇▇-▇▇▇▇ TTY/ASCII) or through your own state's relay system.