Common use of Customer Cooperation Clause in Contracts

Customer Cooperation. Customer acknowledges that Critical Start’s performance and delivery of the Services are contingent upon: (A) Customer providing safe and hazard-free access to its personnel, facilities, equipment, hardware, network and information required to deliver the Services, and (B) Customer’s timely decision-making and provision of timely, accurate and complete information and reasonable assistance, including, granting of approvals or permissions. Customer will promptly obtain and provide to Critical Start any required licenses, approvals, or consents necessary for Critical Start’s performance of the Services. Critical Start will be excused from its failure to perform its obligations under this Agreement and/or meet Service Level Agreements to the extent such failure is caused solely by Customer’s delay in performing or failure to perform its responsibilities under this Agreement and/or the relevant Service Order.

Customer Cooperation. Customer acknowledges that Critical Start’s performance and delivery of the Services are contingent upon: (A) Customer providing safe and hazard-free access to its personnel, facilities, equipment, hardware, network and information required to deliver the Services, and (B) Customer’s timely decision-making and provision of timely, accurate and complete information and reasonable assistance, including, granting of approvals or permissions. Customer will promptly obtain and provide to Critical Start any required licenses, approvals, or consents necessary for Critical Start’s performance of the Services. Critical Start will be excused from its failure to perform its obligations under this Agreement and/or meet Service Level Agreements to the extent such failure is caused solely by Customer’s delay in performing or failure to perform its responsibilities under this Agreement and/or the relevant Service OrderOrder or SOW.