Common use of Customer Focus Clause in Contracts

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other others for advice and solutions. Process Management Good at figuring out the processes process necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, practices and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processDecision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, progresswisdom, experience, and resultsjudgment; designs feedback loops into workmost of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out Listening Practices attentive and active listening; has the processes necessary patience to get things done; knows how to organise hear people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure itout; can see opportunities for synergy and integration where accurately restate the opinions of others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisationseven when he/she disagrees. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Managing Business Acumen Knows how businesses work; knowledgeable in current and Measuring Work Clearly assigns responsibility for tasks possible future policies, practices, trends, technology; and decisionsinformation affecting his/her business and organisation; sets clear objectives knows the competition; is aware of how strategies and measures; monitors process, progress, and results; designs feedback loops into worktactics work in the marketplace.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes Informing Provides the information people need to know to do their jobs and to feel good decisions (without considering how much time it takes) based upon about being a mixture member of analysisthe team, wisdomunit, experience, and judgementand/or the organisation; most of his/her solutions and suggestions turn out to be correct and provides individuals information so that they can make accurate when judged over timedecisions; sought out by other for advice and solutionsis timely with information. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable Innovation Management Is good at bringing the creative ideas of others to market; has good judgement about how organisations which creative ideas and suggestions will work; knows has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teampotential ideas may play out. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answersanswers • Executive Team members • Candidates • Senior Leadership Team • Recruitment Agencies • Senior Managers / Team Leaders • Other DHBs • Human Resources Group • Advertising Agencies • Communications Team • Immigration NZ • Information Services Team The expertise required for a person to be fully competent in the role. Managing Position specific competencies: ESSENTIAL DESIRABLE Education and Measuring Work Clearly assigns Qualifications (or equivalent level of learning) • Bachelor’s Degree in related field – Human Resources, Commerce, Business or Equivalent • SP10 Job Evaluation Certification • Lominger Tools Certified Experience • 5-6 years proven Recruitment experience, from within an in-house or agency environment. • Extensive experience and confident in using ATS and recruitment CRM systems • Evidence of proactively sourcing targeted candidates to meet business needs • Experience using sourcing methods like social media, talent pipelining and database searching • LinkedIn Recruiter Experience, • Experience in health or other public sector environment desirable • Experience with Employment Agreements – both Individual and Multi-Employer Collective Knowledge and Skills • Proficient Computer skills, especially in Outlook, Word and excel • Excellent time management skills • Effective Prioritisation skills • Project management skills • Excellent communication skills • Presentation skills • Knowledge and experience in applying legislation relevant to the Recruitment process, eling. Employment Relations Act (2000), Human Rights Act (1993), Vulnerable Children Act (2014) and their amendments • Significant knowledge of health and Disabilities Services Personal Qualities • Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Acts with discretion, sensitivity and integrity at all times. • Is adaptable and flexible – open to change (positive or negative). • Maintains an exceptionally high level of confidentiality. • Forward thinker, flexible, courteous, self-motivated. • Committed to continuous quality improvement. • Ability to manage multiple projects and work to strict deadlines. • Ability to liaise and network at all levels. Recruitment Services The Recruitment Advisor will work as part of an effective team to develop and maintain effective and efficient recruitment services and practices for the DHB. • Undertake all recruitment activities as assigned • Pro-actively network and maintain contact with staff at all levels of the organisation, stakeholders, • Recruitment activities timely and effective • Feedback from candidates and managers regarding recruitment process is positive • Candidate database is up to date and accurate candidates and external agencies both on a formal and informal basis. • Take responsibility to establish contact and build relationships with key people. • Liaise with hiring managers and leadership teams to develop a recruitment strategy for their service and recruitment needs • Accountable for identifying advertising campaigns including responsibility for tasks sign off of advertising up to $500 without further approval needed • Ensure timely and decisions; sets clear objectives cost-effective placement of advertising for all current and measures; monitors projected vacancies • To provide assistance and advice with the interview process (including interview format, questions, process, progressetc) • Gain an excellent understanding of the service being recruited to, to enable receiving and responding to candidate enquiries in a meaningful and timely manner, and resultsincluding pre-screening • Follow up to ensure all required documentation was accurately completed and provided as • Proactively manage and maintain candidate database to create talent pools and opportunities for talent pipelining • Liaise and develop relationships with candidates/new employees as required • Work to achieve self-set goals; designs feedback loops into take full personal responsibility for making things happen within own area of control. • Candidate relationships are developed and positive Recruitment Support Provide recruitment support and advice to the recruitment team and DHB. • Provide assistance and advice on recruitment processes, including advertising, selection processes and contracts administration, including facilitating education and coaching sessions one on one with managers or in larger groups. • Advise on recruitment sources and selection methods, including interview questions and key criteria • Provide monitoring and collection of data, including regular and ad hoc reports, by sourcing, preparing and analysing demographic information, recruiting statistics and cost analyses • Ensure appropriate and proper relationships and agreements with Government Departments, Recruitment Agencies, professional bodies and agencies relating to recruitment, pre-employment assessments, selection, international and national movements, and retention. • Liaise with and negotiate terms of business with recruitment agencies, including an annual review process. • Recruitment support activities provided in an accurate, timely and effective manner Team and Individual performance Participate in and contribute to the internal development and functioning of the team • Participate as a member of the Human Resources Group co-operating with all members to ensure the best outcome for the organisation. • Active participation in the team. • Collegial support and strong working relationships evident with other team members. • Actively engage with and support colleagues, taking personal responsibility for ensuring effective working relationships with all team members. • Contribute to team communication and learning activities, including presenting on behalf of Recruitment as part of the HRM Series. • Can deal comfortably with Managers at all levels. • Participate in peer review of own and others work. • Promote and adhere to the philosophy and values of the DHB mission and values. • Xxxxxx and support commitment to achieving the highest level of health and safety, including identification and reporting of all hazards, assistance in resolving issues that may cause harm to staff, and working safely at all times. • Continue personal development by identifying and engaging in formal and informal personal development opportunities. • Suggest and contribute new ideas. • Engagement with the values and expectations of the role and the HR function.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, regard to class; supports equal and judgementfair treatment and opportunity for all. Listening Practices attentive and active listening; most of his/her solutions and suggestions turn out has the patience to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise hear people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure itout; can see opportunities for synergy accurately restate the opinions of others even when he/she disagrees. Informing Provides the information people need to know to do their jobs and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable to feel good about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms being a member of the whole team, unit, and/or the organization; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing Process Management Good at figuring out the processes necessary to get things done; knows how to organize people and Measuring Work Clearly assigns activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind policies, practices and procedures; understands the cultures of organisations. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Priority Setting Spend his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments. • Clinical teams • Other DHBs • Operational Areas • Health agencies & partners • Information Systems teams • Health NGO • Communications Team • Rural Hospital Trusts • Service Managers • General Managers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Degree level qualification (in relevant discipline with PM experience) or 3+ years’ experience in a Project Management and implementation capacity. Experience • Success in leading projects with significant stakeholder engagement. • Good working knowledge of a variety of current technologies and computer systems. • Demonstrated experience in managing indirect reports and resources. • Technically competent with various software programs. • Experience working both independently, and in a team-oriented, collaborative environment is essential. • Competent and proficient understanding of a variety of health- related products, applications or platforms. Knowledge and Skills • Can conform to shifting priorities, demands and timelines through analytical and problem- solving capabilities. • Ability to read communication styles of teams who come from a broad spectrum of disciplines. • Ability to bring project to successful completion through political sensitivity. • Adept at conducting research into project-related issues and products. • Must be able to learn, understand, and apply new technologies. • Ability to effectively prioritise and execute tasks in a high-pressure environment is crucial. Personal Qualities • Personable, persuasive, influential, and motivating. • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. • Ability to defuse tension among teams, should it arise. • Strong written and particularly oral communication skills. • Results orientated • Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Acts with discretion, sensitivity and integrity at all times. • Is adaptable and flexible – open to change (positive or negative). • Maintains an exceptionally high level of confidentiality. • Forward thinker, flexible, courteous, self-motivated. • Committed to continuous quality improvement. • Understanding of the DHB operating environment, capable of identifying issues and creating innovative solutions. • Can effectively identify, manage, initiate and influence change, and manage and support others through it. • Maintains performance & self-control under pressure or adversity. • Manage the project/service outputs against agreed objectives, scope and deliverables in line with agreed project methodology. This includes: o Prepare and maintain required documentation including work plans, communications plan, change management plan and work break down structure. o Obtain relevant project / programme owner approval of all plans. o Effectively managing the external and internal environmental conditions that influence the project including project constraints, dependencies, assumptions, risks (including the development of any required contingency plans) and issues. o Prepare and present reports and status reports as required to the Steering Committee and DHB Exec teams as required. o Ensure quality and change control procedures are carried out. o Identify, manage and escalate issues to the project/programme governance body in a timely manner to ensure effective resolution and to minimise any impact to the programme/project/stakeholders. o Create and deliver project communications, presentations, papers as/when required. • Develop an engagement model to ensure solutions are agreed, supported and owned by the • Deliver identified solutions from scoping to implementation, including training, good documentation, and testing. • Meeting expected timeframes. • Develop user acceptance test (UAT) cases and plans. • Engage and plan implementation of Telehealth in all Hospital Services in Southern DHB. • Proactively track and maintain risk. • Develop measures for benefit realisation plan and track progress against these measures. • Provide or facilitate appropriate training as needed. project/programme owner; project communications events such as road shows and presentations/papers are delivered as/when required. • Any additional tasks as required for the duration of the project. Team and Individual Performance Participate in and contribute to the internal management and functioning of the team. • Actively engage with and support colleagues, taking personal responsibility for tasks ensuring effective working relationships with all team members promoting a one team culture. • Contribute to team communication and decisions; sets clear objectives learning activities. • Can deal comfortably with Managers at all levels and measures; monitors process, progress, work productively as a business partner. • Promote and results; designs adhere to the philosophy and values of the DHB mission and values. • Positive working relationships developed and maintained. • Positive feedback loops into workreceived from managers and other clients across Southern DHB.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysisManaging and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, wisdom, experienceprogress, and judgementresults; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks designs feedback loops into efficient work flow; knows what tot measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing Listening Practices attentive and Measuring Work Clearly assigns responsibility for tasks and decisionsactive listening; sets clear objectives and measureshas the patience to hear people out; monitors processcan accurately restate the opinions of others even when he/she disagrees. Interpersonal Savvy Relates well to all kinds of people – up, progressdown, and resultssideways, inside and outside the organisation; designs feedback loops builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Effective Communication Shares well thought out, concise and timely information with others using appropriate mediums. Ensures information gets to the appropriate people within the organisation to facilitate effective decision making. Process Management Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Dealing with Ambiguity Can effectively cope with change: can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Innovation / Initiative Continually strives for new and improved work processes that will result in greater effectiveness and efficiencies. Questions traditional ways of doing things when choosing a course of action or finds new combinations of old elements to form an innovative solution. Teamwork Works to build team spirit, facilitates resolution of conflict within the team, promotes/protects team reputation, and shows commitment to contributing to the team’s success. Resilience / Flexibility Articulates differing perspectives on a problem and will see the merit of alternative points of view. Will change or modify own opinions and will switch to other strategies when necessary. Adjusts behaviour to the demands of the work environment in order to remain productive through periods of transition, ambiguity, uncertainty and stress. Manages cultural ambiguity and conflicting priorities well.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Priority Setting Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgementjudgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other others for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and Measuring Work Clearly assigns responsibility for tasks the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into workis timely with information.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates a feeling of belonging in the team. provides individuals information so that they can make accurate decisions; is timely with information Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processanswers Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, progresswisdom, experience, and resultsjudgment; designs feedback loops into workmost of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. • Portfolio/Service/Relationship Managers • NGO Providers • General Managers • Ministry of Health Sector Operations • Business Analysts • Ministry of Health Audit and Compliance • Contract Administrators • Audit Agency’s and Social Services Accreditation • Procurement • South Island Alliance Programme Office • Corporate Solicitor • Ministry of Social Development • New Zealand Government Procurement The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum level 3 NCEA or equivalent • Administrative Qualification preferred Experience • Minimum of 2 years senior administration experience • Working with contract management systems, processes and documentation • Knowledge and Skills • Proven experience of working autonomously • Demonstrate an excellent client service focus in previous roles • Experience in effective relationship management • Computer literate and with demonstrable skills with MS Excel / Word and Power Point • Strong Ability to communicate effectively with People at all levels of the Organisation • Ability to analyse data Personal Qualities • Focus on detail and accuracy • Excellent Organisational and time management skills • Demonstrated ability to be flexible and cope with fluctuating work demands • Ability to work well within a team • Flexible and adaptable Supporting Strategy, Primary and Community Directorate Contribute as an active member of the Contract Team • Be a role model for the DHBs shared values • Active participation in and contribution to the Wider Strategy, Primary and Community Directorate • Contribute to team development activities • Lead by example acting as a positive, motivating and inspiring role model for all staff Support Contract Management Function • Assist in the administration and generation of Service contracts with Contract Manager guidance and direction. • Supporting the Contract Team in the administration of NGO Audit Activity’s with Audit and Compliance, SIAPO, Central TAS and other audit agencies • Supporting the Contract Team in the administration of local Health & Disability service procurement practices • Supporting the Contract Team to ensure that contract processes follow DHB policies, standard operating procedures and good procurement practice • Supporting the Contract Team in the Administration of NGO contract monitoring requirements • Provide the Administration to ensure the effective and efficient operation of the Contracts Team • Active review of Draft Contracts • Contract Tracking sheets accurately updated and maintained • Provider query’s actively followed up • Draft and outstanding contracts actively followed up • Contract correspondence drafted with professionalism • Provider contacts lists maintained • Performance Monitoring Returns actively reviewed • Supporting the Contract Team and Portfolio/Service/Relationship Managers with Contract Administration requirements, • Supporting the Contract Team in the Administration of NGO contract monitoring requirements • Audit activity catalogued • Supporting the Contract Team in effectively resolving provider enquiries and problems and ensure the Contract Managers are updated on Issues • Supporting and Maintaining the Relationship with Sector Services • Main point of Contact for SDHB contract enquires • Effective Relationships with Sector Services, Providers and DHB Staff • Proficient maintenance of the contracts inbox Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates provides individuals information so that they can make accurate decisions; is timely with information. Communications and engagement: Demonstrates ability to work with a feeling variety of belonging key stakeholders in the teama variety of different forms to deliver on priorities. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processDecision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, progresswisdom, experience, and resultsjudgment; designs feedback loops into workmost of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture Planning Accurately scopes out length and difficulty of analysis, wisdom, experience, tasks and judgementprojects; most of hissets objectives and goals; breaks down work into the process steps; develops schedules and task/her solutions people assignments; anticipates and suggestions turn out to be correct adjusts for problems and accurate when judged over timeroadblocks; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things donemeasures performance against goals; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teamevaluates results. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processProcess Management Good at developing, progressrefining, and resultsimplementing the processes necessary to get things done; designs feedback loops knows how to organise people and activities; understands how to separate and combine tasks into workefficient work flows; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes when appropriate and can determine if simplification is beneficial. Can get the most out of the resources available, but can recognise early when conditions and situations are likely to place themselves, their colleagues, contractors or the organisation at risk. Capable of planning and implementing alternative solutions. Develops and presents opportunities to improve departmental and organisational processes. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Priority Setting Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, regard to class; supports equal and judgement; most of his/her solutions fair treatment and suggestions turn out to be correct and accurate when judged over time; sought out by other opportunity for advice and solutionsall. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flowslow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable Informing Provides the information people need to know to do their jobs and to feel good about how organisations workbeing a member of the team, unit, and/or the organisation; knows how to get things done both through formal channels and the informal networkprovides individuals information so that they can make accurate decisions; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in is timely with information Priority setting Xxxxxx his/her team; shares wins time and successes; fosters open dialogue; lets people finish the time of others on what's important. Quickly zeros in on the critical few and be responsible for their work; defines success in terms of puts the whole team; creates trivial many aside. Can quickly sense what will help or hinder accomplishing a feeling of belonging in the teamgoal. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answersEliminates roadblocks. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into workCreates focus.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about Decision Quality Makes good decisions (without considering how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policiesmuch time it takes) based upon a mixture of analysis, practiceswisdom, experience, and proceduresjudgment; understands most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Listening Practices attentive and active listening; has the cultures patience to hear people out; can accurately restate the opinions of organisationsothers even when he/she disagrees. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. team Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysisManaging and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, wisdom, experienceprogress, and judgementresults; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks designs feedback loops into efficient work flow; knows what tot measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing Listening Practices attentive and Measuring Work Clearly assigns responsibility for tasks and decisionsactive listening; sets clear objectives and measureshas the patience to hear people out; monitors processcan accurately restate the opinions of others even when he/she disagrees. Interpersonal Savvy Relates well to all kinds of people – up, progressdown, and resultssideways, inside and outside the organisation; designs feedback loops builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Effective Communication Shares well thought out, concise and timely information with others using appropriate mediums. Ensures information gets to the appropriate people within the organisation to facilitate effective decision making. Process Management Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Dealing with Ambiguity Can effectively cope with change: can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Innovation / Initiative Continually strives for new and improved work processes that will result in greater effectiveness and efficiencies. Questions traditional ways of doing things when choosing a course of action or finds new combinations of old elements to form an innovative solution. Teamwork Works to build team spirit, facilitates resolution of conflict within the team, promotes/protects team reputation, and shows commitment to contributing to the team’s success. Resilience / Flexibility Articulates differing perspectives on a problem and will see the merit of alternative points of view. Will change or modify own opinions and will switch to other strategies when necessary. Adjusts behaviour to the demands of the work environment in order to remain productive through periods of transition, ambiguity, uncertainty and stress. Manages cultural ambiguity and conflicting priorities well.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respectrespect Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, experience and judgement; : most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; : sought out by other others for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. solutions Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in Priority Setting Spends his/her team; shares wins time and successes; fosters open dialogue; lets people finish the time of others on what's important. Quickly zeros in on the critical few and be responsible for their work; defines success in terms of puts the whole team; creates trivial many aside. Can quickly sense what will help or hinder accomplishing a feeling of belonging in the teamgoal. Eliminates roadblocks. Creates focus. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing answers Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and Measuring Work Clearly assigns responsibility activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for tasks synergy and decisionsintegration where others can't; sets clear objectives and measurescan simplify complex processes; monitors process, progress, and results; designs feedback loops into workgets more out of fewer resources.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For for Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing • Other Southern Staff • Private Hospitals • Medical Staff • Patients • Managers • Nursing staff The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Measuring Work Clearly assigns responsibility for tasks Qualifications (or equivalent level of learning) • Minimum level 3 NCEA. Experience • At least 4 years clerical administration experience. • Experience within the health sector. • Senior administrative level experience Knowledge and decisions; sets clear objectives Skills • Excellent knowledge of administration policies, systems and measures; monitors processprocedures. • High degree of knowledge and use of Microsoft Office Suite including advanced knowledge of word- processing, progressspreadsheet, email, calendar, graphics, presentation packages. • Touch typist. • Able to edit written document, correcting grammatical mistakes and results; designs feedback loops into worklogic. • Knowledge of health sector.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, regard to class; supports equal and judgement; most of his/her solutions fair treatment and suggestions turn out to be correct and accurate when judged over time; sought out by other opportunity for advice and solutionsall. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations workOrganising Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Personal Learning: Picks up the need to change personal, interpersonal behaviour quickly; watches others for their reactions to his/her attempts to influence and perform; and adjusts; seeks feedback; is sensitive to changing personal demands and requirements and changes accordingly Process Management Good at figuring out the processes necessary to get things done; knows how to get things done both through formal channels organise people and the informal network; understand the origin and reasoning behind key policies, practices, and proceduresactivities; understands the cultures of organisations. Building Effective Teams Blends people how to separate and combine tasks into teams when neededefficient work flow; creates strong morale knows what to measure and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods how to solve difficult problems with effective solutions; probes all fruitful sources for answersmeasure it; can see hidden problemsopportunities for synergy and integration where others can’t; is excellent at honest analysiscan simplify complex processes; looks beyond the obvious and doesn’t stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into workgets more out of fewer resources.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Managing Vision and Purpose Communicates a mixture compelling and inspired vision or sense of analysiscore purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision, wisdom, experience, makes the vision sharable by everyone; can inspire and judgement; most of motivate entire units or organisations. Priority Setting Spends his/her solutions time and suggestions turn out to be correct the time of others on what’s important; quickly zeros in on the critical few and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out puts the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure ittrivial many aside; can see opportunities quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Managing and Measuring Work Clearly assigns responsibility for synergy tasks and integration where others can’tdecisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teamdefuse even high-tension situations comfortably. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answersanswers Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Managing • Southern DHB NCSP Register staff • NCSP • Public and Measuring Work Clearly assigns responsibility Population Health staff • Patients, Families and Whānau • Southern DHB Colposcopy staff • Relevant national, regional and community agencies, working with Māori, Pacific and Asian people • Māori Health Directorate • BSOS Screening support Services staff • All other departments as appropriate ▪ Māori Health and Pacific Health providers • Community Members • Educational Institutions • PHO and General Practice Nurses and Practice Managers • Industry • NGO’s and Youth Health Sector • HWNZ • Other District Health Boards The expertise required for tasks a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into workQualifications (or equivalent level of learning) • Tertiary qualification in health or Education. • Competent Professional. • Post Graduate qualification in Public Health. • Proficient Professional.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out Listening Practices attentive and active listening; has the processes necessary patience to get things done; knows how to organise hear people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure itout; can see opportunities for synergy and integration where accurately restate the opinions of others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisationseven when he/she disagrees. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Managing Business Acumen Knows how businesses work; knowledgeable in current and Measuring Work Clearly assigns responsibility for tasks possible future policies, practices, trends, technology; and decisionsinformation affecting his/her business and organisation; sets clear objectives knows the competition; is aware of how strategies and measures; monitors process, progress, and results; designs feedback loops into worktactics work in the marketplace.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processDecision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, progresswisdom, experience, and resultsjudgment; designs feedback loops into workmost of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processDecision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, progresswisdom, experience, and resultsjudgment; designs feedback loops into workmost of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other others for advice and solutions. Process Management Good at figuring out the processes process necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work work-flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, practices and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, regard to class; supports equal and judgementfair treatment and opportunity for all. Listening Practices attentive and active listening; most of his/her solutions and suggestions turn out has the patience to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise hear people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure itout; can see opportunities for synergy accurately restate the opinions of others even when he/she disagrees. Informing Provides the information people need to know to do their jobs and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable to feel good about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms being a member of the whole team, unit, and/or the organization; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing Process Management Good at figuring out the processes necessary to get things done; knows how to organize people and Measuring Work Clearly assigns activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind policies, practices and procedures; understands the cultures of organisations. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Priority Setting Spend his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Planning Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments. • Information Systems team • Software vendors • Operational Areas • Hardware vendors • Executive leadership Team • Other DHBs • Programme Management Office • Health agencies & partners The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Degree level qualification (in project management, information technology related or a relevant business discipline) or 5+ years’ experience in a Project Management capacity, including all aspects of process development and execution. • Industry recognised certifications in Project Management (eg. PRINCE2, PMP). • Experience • Strong familiarity with project management software & methodologies. • Implementations of new applications, databases and operating systems • Competent and proficient understanding of a variety of health related products, applications or platforms. • Good working knowledge of a variety of current technologies • Experience in managing complex resource models. • Demonstrated experience in personnel management. • Technically competent with various software programs. • Experience working both independently and in a team-oriented, collaborative environment is essential. • Knowledge and Skills • Can conform to shifting priorities, demands and timelines through analytical and problem- solving capabilities. • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines. • • Ability to bring project to successful completion through political sensitivity. • Adept at conducting research into project-related issues and products • Must be able to learn, understand, and apply new technologies. • Ability to effectively prioritise and execute tasks in a high-pressure environment is crucial. Personal Qualities • Persuasive, encouraging, and motivating. • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. • Ability to defuse tension among project team, should it arise. • Strong written and oral communication skills. • Tenacious • Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Acts with discretion, sensitivity and integrity at all times. • Is adaptable and flexible – open to change (positive or negative). • Maintains an exceptionally high level of confidentiality. • Forward thinker, flexible, courteous, self-motivated. • Committed to continuous quality improvement. • Understanding of the DHB operating environment, capable of identifying issues and creating innovative solutions. • Can effectively identify, manage, initiate and influence change, and manage and support others through it. • Maintains performance & self-control under pressure or adversity • Direct and manage project development from beginning to end. • Facilitate definition of project scopes, goals and deliverables that support the DHB's goals in collaboration with senior management and stakeholders. • Set and continually manage project expectations with team members and other stakeholders. • Develop full-scale project plans and associated communications documents. • Maintain professional and organisational quality standards. • Ensure delivered work is planned, delivered, and implemented consistently against quality standards. • Continuously identify improvement opportunities to perform job inmost effective manner. • 90% of projects delivered on time to budget. • 100% of customer satisfaction surveys rated as satisfied and above. • 100% compliance with the defined DHB's project management processes and procedures. Team and Individual Performance Participate in and contribute to the internal management and functioning of the team. • Actively engage with and support colleagues, taking personal responsibility for tasks ensuring effective working relationships with all team members promoting a one team culture. • Contribute to team communication and decisions; sets clear objectives learning activities. • Can deal comfortably with Managers at all levels and measures; monitors process, progress, work productively as a business partner. • Participate in peer review of own and results; designs others work. • Promote and adhere to the philosophy and values of the DHB mission and values. • Positive working relationships developed and maintained. • Positive feedback loops into workreceived from managers and other clients across Southern DHB.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work work-flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends Informing Provides the information people into teams when needed; creates strong morale need to know to do their jobs and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms to feel good about being a member of the whole team, unit, and/or the organisation; creates a feeling of belonging in the teamprovides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors processDecision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, progresswisdom, experience, and resultsjudgment; designs feedback loops into workmost of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, regard to class; supports equal and judgement; most of fair treatment and opportunity for all. Priority Setting Spends his/her solutions time and suggestions turn out to be correct the time of others on what’s important; quickly zeros in on the critical few and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out puts the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure ittrivial many aside; can see opportunities for synergy quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks, creates focus. Interpersonal Savvy Relates well to all kinds of people—up, down, and integration where others can’tsideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teamdefuse even high-tension situations comfortably. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. • Executive Director Quality & Clinical Governance solutions • Patients, Families and Xxxxxx • Community health council Members • Chief Nursing officer • Directors of Nursing • Associate Directors of Nursing • Chief medical officer • Clinical leads and medical staff • Directorate Leadership Teams • Service managers • Charge Nurse managers and Theatre Nursing staff • Allied Health managers • Administration staff • Consumer and community council members • Southern DHB wide staff • Quality improvement team • Patients safety team • Rural and trust clinical and operational leadership • Other governance managers and leadership in Te Whatu Ora The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Tertiary qualification in health/governance or similar with clinical governance experience. • Holds a current practising certificate or similar. • Post-graduate qualification in a business, governance or related field Experience • 7-10 years’ experience in health sector • Excellent understanding of the DHB’s general models of care and systems. • Be familiar with system wide change management strategies. • Knowledge of hospital infrastructure, or experience working in the health sector • Current health system work experience • Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes Knowledge and Skills • Monitors, measures and continually improves own performance • Excellent planning and organisational skills • Ability to lead and influence senior clinical and operational staff. • Completes required tasks reliably • Knowledge and experience of implementing and managing clinical governance. Personal Qualities • Strong ability to communicate and work effectively with people at all levels. • High level of motivation, initiative, and anticipation with the ability to work independently as well as influencing and part of a team. • Establishes and maintains effective working relationships • Evaluates situations and identifies existing problems or opportunities as well as actively seeking solutions to problems before being asked or directed • A positive ‘can do’ attitude. • Physically able to assist with the movement of clinical equipment and stores. • To develop strong working relationships with staff and stakeholders. Understand and capture the key needs of staff and external stakeholders. Ensure this is accurately recorded. • Gain staff and stakeholder input into planning for governance changes aimed at improving impact on current operational care. • To provide input into the Quality & Clinical Governance Solutions team from governance operational perspective. Supporting requirements such as data identification and management, feedback and audit and reporting mechanisms. As identified by staff and key stakeholders. • Ensure accurate and timely reporting and reporting of information as required. • Provide leadership to the senior staff involved with governance at all levels to enable them to succeed in development and application of the governance model. • To develop and maintain professional relationships networking with internal and external people to maintain the smooth and efficient delivery of the clinical governance. • Takes responsibility for ensuring input and delivery of the clinical governance plan on a day-to-day basis ensuring all policies and procedures are adhered to. • Assist in organising and facilitating clinical governance leadership and accountability. • The patient experience is optimised and is at the centre of everything. • Contribute to the development, reporting and maintenance of first and second levels of defence of clinical governance, clinical delivery and outcomes and other relevant documentation. • Identifies and communicates implementation issues/risks to patient safety and risk manager. • Assists units/wards/services/specialties/DLTs and clinical council sub-committees in the timely achievement of deliverables. • Reporting to clinical council and executive leadership team as required and directed. • Effective reporting systems using the appropriate framework are developed and maintained. • Risks are identified and managed effectively. • The achievement of objectives is accurately reported. • Key deliverables are achieved. • Identifies opportunities for improvement in systems and processes to support the clinical governance work and follows through on recommendations as appropriate. • Systems improvement is achieved. • Improved patient outcomes are delivered. • Innovative culture is encouraged • Culture of organisational learning and accountability is fostered. • Encourages a results-oriented and output focused work ethic. • Identifies, develops, leads and monitors governance activities with a view to achieving improved patient outcomes, efficient use of resources and the effective management of time. • Ensure that work is neither overlooked nor duplicated by related projects. • Acknowledges own limitations of knowledge in complex situations and utilises appropriate resource people when necessary. • Identifies clinical governance risks and utilises the risk management structure. • Continues to maintain knowledge and skills through self-learning, and understanding of wider clinical systems and processes that are critical to the effective functioning of a hospital. • Promotes contemporaneous clinical governance practices. • Promotes a collaborative model of care, teamwork, and incorporates this into workflow. • Sharing knowledge with others • Maintains professional development. • Clinical governance risks are mitigated. • Integrate existing programmes and agreed platforms for care delivery models i.e. releasing time to care into planning, QI projects, HQSC mandated work. • Xxxxxx an environment where the people within our organisation work actively together to promote an optimum patient experience. • Develop effective internal relationships. • Manages a large workload effectively to ensure deadlines are met. • Confident and professional in the role. • Is highly performing • Develops logical and complete plans to resolve issues. • Manages own time adopting a disciplined approach to establishing and following priorities of work. • Exhibits self-confidence. • Is able to self-reflect on performance, accepts and utilises feedback and engages in appraisal. • Manages a large workload effectively to ensure deadlines are met. • Confident and professional in the role. • Is highly performing • Proactively demonstrating Southern values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysisManaging and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, wisdom, experienceprogress, and judgementresults; most designs feedback loops into work. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of hisothers even when he/her solutions she disagrees. Informing Provides the information people need to know to do their jobs and suggestions turn out to be correct and feel good about being a member of the team, unit, and/or the organisation; provides individuals information so that they can make accurate when judged over timedecisions; sought out by other for advice and solutionsis timely with information. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’tn't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in Priority Setting Spends his/her teamtime and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Delegation Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares wins both responsibility and successesaccountability; fosters open dialoguetends to trust people to perform; lets people direct reports and others finish and be responsible for their own work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing • Outpatient staff • Patients and Measuring Work Clearly assigns responsibility whanau • Managers at all levels of the organisation • Visitors • Health Informatics team • General Practitioners • Referrers to Outpatients • Practice Managers • Other Southern Staff • Contractors The expertise required for tasks a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and decisions; sets clear objectives Qualifications (or equivalent level of learning) • NCEA Level 2 or equivalent • A relevant business administration qualification • A relevant leadership qualification Experience • At least 3 years transferable administration experience including experience in inpatient and measures; monitors processoutpatient booking. • Experience in using a wide range of information technology tools. • Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes. • Experience in managing teams to ensure that services are provided within operational constraints. Knowledge and Skills • Knowledge of supervision and administrative procedures and systems • High level of motivation, progressinitiative and anticipation with the ability to work independently as well as leading a team. • Monitors, measures and results; designs feedback loops into workcontinually improves own performance. • Establishes and maintains effective working relationships with an ability to exchange tactful, complicated administrative information with patients and staff. • Evaluates situations and identifies existing problems or opportunities as well as actively seeking solutions to problems before being asked or directed. • Excellent planning and organisational skills.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture regard to class; supports equal and fair treatment and opportunity for all. Planning Accurately scopes out length and difficulty of analysistask and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for risks, wisdomproblems and roadblocks; measures performance against goals, experienceevaluates results. Interpersonal Savvy Relates well to all kinds of people—up, down, and judgementsideways, inside and outside the organisation; most of his/her solutions builds appropriate rapport; builds constructive and suggestions turn out to be correct effective relationships; uses diplomacy and accurate when judged over time; sought out by other for advice and solutions. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what tot measure and how to measure ittact; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teamdefuse even high-tension situations comfortably. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t n't stop at the first answers. Managing Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and Measuring Work Clearly assigns activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. • Clinical Transformation Group • New Dunedin Hospital User Groups • Southern Leadership Team • New Dunedin Hospital Project Team • Nurse, Medical and Allied Health Directors • Ministry of Health • New Dunedin Hospital Project Contractors – Architects, Health Planners, Quantity Surveyors, Business Case Writers and other contractors engaged in the project • Community members including patients, families and whanau • General Manager teams • Associate Nurse Directors and Service Managers • Organisationwide clinical and administrative staff • Building and Property Manager • Unions and Professional bodies • Te Whatu Xxx Xxxxxxxxxx • Educational Institutions • Primary Health and associated staff • NGO’s and Aged Care Sector The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Relevant clinical qualification and experience in working as part of a clinical project. • Holds a current practising certificate. • Working towards a postgraduate qualification. • Post graduate qualification • Relevant qualification in project management or a related field Experience • Strong clinical skills and excellent understanding of clinical models of care and systems. • Be familiar with system wide change management strategies. • Knowledge of hospital infrastructure, or experience working in the health sector • Experience in project delivery, monitoring and reporting • Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes • Experience managing budgets to ensure that services provided are the best value within operational financial constraints • Experience in developing and implementing monitoring and reporting systems Knowledge and Skills • Monitors, measures and continually improves own performance • Excellent planning and organisational skills • Performs tasks reliably • High degree of computer literacy • Proven written and verbal skills, including being able to tailor communication appropriately for the audience • Knowledge and experience of public sector project planning would be an advantage. Personal Qualities • Strong ability to communicate and work effectively with people at all levels. • High level of motivation and initiative with the ability to work independently as well as leading a team (the team membership will likely expand over the project life). • Establishes and maintains effective working relationships • Evaluates situations and identifies existing problems or opportunities as well as actively seeking solutions to problems before being asked or directed • A positive ‘can do’ attitude. • To develop strong working relationships with staff and stakeholders with an ability to understand and capture their key needs and ensure this is accurately recorded. • Gain staff and stakeholder input into designing future clinical models of care and new facilities. • To provide input into the project planning work from a clinical perspective. Supporting infrastructure requirements such as risk identification and management, clinical models of care and reporting mechanisms, as identified by staff and key stakeholders. • Develop strong consultation and engagement programmes with internal and external stakeholders. • Ensure accurate and timely reporting of information as required. • To further develop and maintain professional relationships with Te Whatu Ora staff and senior management, Ministry of Health and contractors / consultants. • To develop and maintain professional relationships networking with internal and external contractors to maintain the smooth and efficient delivery of the project. • Takes responsibility for tasks ensuring input and decisions; sets clear delivery of the clinical input into the project plan on a day-to-day basis ensuring all policies and procedures are adhered to. • Assist in organising, controlling and providing clinical leadership and accountability. • The patient experience is optimised and is at the centre of everything. • Contribute to the development, reporting and maintenance of project plans and other relevant documentation. • Identifies and communicates implementation issues/risks to the Programme Director Hospital Development and Transformation Support • Assists project owners in the timely achievement of milestones. • Effective reporting systems using the appropriate framework are developed and maintained. • Risks are identified and managed effectively. • The achievement of objectives is accurately reported. • Key milestones are achieved. • Identifies opportunities for improvement in systems and measures; processes and follows through on recommendations as appropriate. • Fosters a culture that looks to innovative ways to achieve performance improvements. • Encourages a results-oriented and output focused work ethic. • Identifies, develops, leads and monitors processperformance improvement opportunities with a view to achieving improved patient outcomes, progressefficient use of resources and the effective management of equipment. • Ensure that work is neither overlooked nor duplicated by related projects. • Systems improvement is achieved. • Improved patient outcomes are delivered. • Innovative culture is encouraged • Support for the Clinical Transformation Group, User Groups and the Leadership Team for Te Whatu Ora Southern. • Preparation of recommendations, cost-benefits analyses, reports and briefings to help inform project decision-making • Taking the lead in developing and fostering relationships with leads on project-specific matters, ensuring that they are supported to deliver quality results in tight-timeframes (and deadlines) • Delivery of quality, evidence-based reports to a high standard and to pre-determined time parameters. • Acknowledges own limitations of knowledge in complex situations and utilises appropriate resource people when necessary. • Identifies clinical risk issues and ways of mitigate those risks. • Continues to maintain clinical knowledge and skills through self-learning, and results; designs understanding of wider clinical systems and processes that are critical to the effective functioning of a hospital. • Promotes contemporary clinical models of care. • Promotes a collaborative model of care, teamwork, and incorporates this into project planning. • Sharing knowledge with others • Maintains professional development. • Clinical risks are mitigated. • Integrate existing programmes and agreed platforms for care delivery models i.e. releasing time to care into planning. • Xxxxxx an environment where the people within our organisation work actively together to promote an optimum patient experience. • Develop effective internal relationships. • Liaise with the relevant groups, organisations and individuals who have associations with Te Whatu Ora Southern, identify new models of care, quality improvement, quality assurance, and policy and document control opportunities. • Positively represent Te Whatu Xxx Xxxxxxxx, fostering its interests by participating in discussions with individuals, sector forums, community groups and business organisations on relevant matters. • Manages a large workload effectively to ensure deadlines are met. • Confident and professional in the role. • Develops logical and complete plans to resolve issues. • Manages own time adopting a disciplined approach to establishing and following priorities of work. • Exhibits self-confidence. • Is able to self-reflect on performance, accepts and utilises feedback loops into work.and engages in appraisal. • Manages a large workload effectively to ensure deadlines are met. • Confident and professional in the role. • Is highly performing

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Decision Quality Makes good decisions (Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, regard to class; supports equal and judgement; most of his/her solutions fair treatment and suggestions turn out to be correct and accurate when judged over time; sought out by other opportunity for advice and solutionsall. Process Management Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flowworkflow; knows what tot to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how Organising Can marshal resources (people, funding, material, and support) to get things done both through formal channels done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Personal Learning: Picks up the informal networkneed to change personal, interpersonal behaviour quickly; understand the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in watches others for their reactions to his/her teamattempts to influence and perform; shares wins and successesadjusts; fosters open dialogueseeks feedback; lets people finish is sensitive to changing personal demands and requirements and changes accordingly. Key relationships: It is a key responsibility that relationships must be responsible for their work; defines success developed and maintained in terms such a way as to bring about a positive and respectful response from those the team member liaises with. • Southern DHB staff and managers at all levels of the whole team; creates a feeling of belonging in the teamorganisation. Problem Solving Uses rigorous logic • Patients, visitors, whanau, stakeholders. • All Super Vaccination Clinic employees (clinical and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious non-clinical). • Consumers. • SDHB Emergency Operations Centre staff. • Primary Health Care Organisations. • Health and doesn’t stop at the first answersSafety / Infection Prevention and Control. Managing • NGO’s. • Educators (internal and Measuring Work Clearly assigns responsibility for tasks external). • Māori and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into workPacific Providers.