Common use of Customer Management Clause in Contracts

Customer Management. ACS is dedicated to developing and managing quality operations in partnership with its Customers. ACS will assign a Customer Relations Manager (CRM) to manage the ACS—Customer relationship. The CRM will act as the liaison between Customer and ACS and work in partnership to meet SLAs, understand Customer vision and objectives, incorporate any new policy or procedural changes required or requested, and continually seek to extend creative solutions to address Customer's business challenges. To regularly review these objectives the CRM will meet with Customer and discuss topics including but not limited to: • Adherence to agreed upon SLAs • Adherence to implemented process • Customer satisfaction • Customer vision and upcoming events or challenges • Need for process change or improvement • Project plan for implementing change or improvements • Need for change order requests/amendments to agreed upon task order

Customer Management. ACS is dedicated to developing and managing quality operations in partnership with its Customers. ACS will assign a Customer Relations Manager (CRM) to manage the ACS—ACS - Customer relationship. The CRM will act as the liaison between Customer and ACS and work in partnership to meet SLAs, understand Customer vision and objectives, incorporate any new policy or procedural changes required or requested, and continually seek to extend creative solutions to address Customer's business challenges. To regularly review these objectives the CRM will meet with Customer and discuss topics including but not limited to: • Adherence to agreed upon SLAs • Adherence to implemented process • Customer satisfaction • Customer vision and upcoming events or challenges • Need for process change or improvement • Project plan for implementing change or improvements • Need for change order requests/amendments to agreed upon task order