- Customer Relations Department Sample Clauses

- Customer Relations Department. If, regardless of the efforts of Siblu France on park, the Customer is disappointed after his stay and wishes to make a complaint, Siblu France invites the Customer to send a letter as soon as possible to the following address: Siblu France, Customer Relations Department, 00 xxxxxx Xxxxxxxx xx Xxxxx, 33600 Pessac - France. The Customer is asked to specify in his mail, the name of the person who booked the accommodation, the number of the reservation, the place and dates of the stay and the type of mobile home or the pitch number to ease the processing of your complaint. Similarly, the Customer is asked to attach to his mail all supporting documents to limit the processing time of the claim: certificate issued by the site or personal documents (certificate, hospitalisation, invoices, etc.). In the absence of a complaint brought to the attention of the Customer Relations Department 28 days after the end of the Customer's stay, except for exceptional circumstances, the stay will be considered to have taken place under satisfactory conditions. Conversely, Siblu France undertakes to respond within 28 days of receipt of the claim.
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