Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 8 contracts
Samples: assets.applytosupply.digitalmarketplace.service.gov.uk, assets.applytosupply.digitalmarketplace.service.gov.uk, assets.applytosupply.digitalmarketplace.service.gov.uk
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs subscription fees at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 2 contracts
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or requestRespond to requests for guidance from the Secretariat within mutually agreed deadlines.
Appears in 2 contracts
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 2 contracts
Samples: Level Agreement, Service Level Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 1 contract
Samples: Software Subscription Agreement Terms and Conditions
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 1 contract
Samples: Level Agreement
Customer Requirements. Customer The Customers responsibilities and/or requirements in support of this Agreement include: agreement include • Payment On time payment for all support costs at the agreed interval. interval • Reasonable availability of customer representative(s) representatives when resolving a service related incident or request.
Appears in 1 contract
Samples: Service Level Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • ● Payment for all support costs at the agreed interval. • ● Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 1 contract
Samples: Service Level Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request Respond to requests for guidance from the Secretariat within mutually agreed deadlines.
Appears in 1 contract
Samples: Service Level Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support software subscription and hosting costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request.
Appears in 1 contract
Samples: Service Level Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request. • Avoidance of any changes to supported infrastructure and hardware/software configurations.
Appears in 1 contract
Samples: Service Level Agreement
Customer Requirements. Customer Customer’s responsibilities and/or requirements in support of this Agreement include: • ● Payment for all support costs at the agreed intervalinterval in accordance with the Service Agreement and invoices. • ● Reasonable availability of customer Customer representative(s) when if required and access to Customer premises in resolving a service related incident or request.. ● Timely payment of all required software licenses
Appears in 1 contract
Samples: 1. Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • ● Payment for all support costs at the agreed interval. • ; ● Reasonable availability of customer Client representative(s) when resolving a service related incident or request.
Appears in 1 contract
Samples: s3.eu-central-1.amazonaws.com
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or requestRespond to requests for guidance from the Secretariat within mutually agreed deadlines.
Appears in 1 contract
Samples: Service Level Agreement
Customer Requirements. Customer responsibilities and/or requirements in support of this Agreement include: • Payment for all support software subscription and hosting costs at the agreed interval. • Reasonable availability of customer representative(s) when resolving a service related incident or request. • Timely response to information requested by ADWEB Software through their communications channels.
Appears in 1 contract
Samples: Service Level Agreement