Customer Service and Support. Servicer shall provide all support services to Cardholders and/or Bank, including: • Bank: Support desk handling of all Bank Inquiries • Bank: Gift Card Account Maintenance • Bank: Dispute Processing • Cardholder: Support desk handling of all Cardholder Inquiries/License • Cardholder: Gift Card Account Maintenance • Cardholder: Voice Response Unit (VRU) Services • Cardholder: Website Report
Appears in 2 contracts
Samples: Program Services Agreement (Green Dot Corp), Program Services Agreement (Green Dot Corp)
Customer Service and Support. Servicer shall provide all support services to Cardholders and/or Bank, including: • Bank: Support desk handling of all Bank Inquiries • Bank: Gift Card Account Maintenance • Bank: Dispute Processing • Cardholder: Support desk handling of all Cardholder Inquiries/License • Cardholder: Gift Card Account Maintenance • Cardholder: Voice Response Unit (VRU) Services • Cardholder: Website Report
Appears in 2 contracts
Samples: Program Services Agreement (Green Dot Corp), Program Services Agreement (Green Dot Corp)