Common use of Customer Service Call Center (Call Center Clause in Contracts

Customer Service Call Center (Call Center. (a) Contractor and Covered California shall maintain a Call Center with the following hours of operation . i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.

Customer Service Call Center (Call Center. (‌ a) Contractor and Covered California shall maintain a Call Center with the following hours of operation .operation: i. i) Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) ). Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. ) Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.

Customer Service Call Center (Call Center. (a) Contractor and Covered California shall maintain a Call Center with the following hours of operation operation. i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) ). Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.

Customer Service Call Center (Call Center. (a) Contractor and Covered California shall maintain a Call Center with the following hours of operation . i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.

Customer Service Call Center (Call Center. (a) Contractor and Covered California shall maintain a Call Center with the following hours of operation operation. i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.

Customer Service Call Center (Call Center. (‌ a) Contractor and Covered California shall maintain a Call Center with the following hours of operation operation. i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) ). Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.