Common use of Customer Services‌ Customer Relationship Management (CRM) Clause in Contracts

Customer Services‌ Customer Relationship Management (CRM). All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).