Customer Survey. The parties shall design a mutually acceptable customer survey and establish minimum goals for customer satisfaction. MC shall transmit the survey to all borrowers at the time of closing of Subprime Loans. The parties will develop and implement process improvements to address instances of failure to meet customer satisfaction goals.
Appears in 4 contracts
Samples: Subprime Agreement for Distribution, Marketing, Facilities, and Services (Mortgage Com Inc), Subprime Agreement for Distribution, Marketing, Facilities, and Services (Mortgage Com Inc), Subprime Agreement for Distribution, Marketing, Facilities, and Services (Mortgage Com Inc)
