Customer Survey. The parties shall design a mutually acceptable customer survey and establish minimum goals for customer satisfaction. FMN shall transmit the survey to all borrowers at the time of closing of ILSI Loans. The parties will develop and implement process improvements to address instances of failure to meet customer satisfaction goals.
Appears in 4 contracts
Samples: Distribution, Marketing, Facilities, and Services Agreement (Mortgage Com Inc), Distribution, Marketing, Facilities, and Services Agreement (Mortgage Com Inc), Distribution, Marketing, Facilities, and Services Agreement (Mortgage Com Inc)
