Common use of Denial of Service Clause in Contracts

Denial of Service. The Employer recognizes the right of staff to refuse service to individuals that behave belligerently or abusively, or that contravene Ryerson University’s policies related to harassment, discrimination, and/or the Student Code of Conduct, in accordance with the following procedures: (a) Where the actions of any individual pose a threat to the safety and security of any other individual, Employees must take appropriate steps to immediately notify Ryerson Security. (b) An Employee who refuses service to an individual must immediately notify their supervisor of the incident. The Employee may then choose to refrain from discussing the incident further, until such time as written notice of the incident has been provided in accordance with articles 5.09 (c) and (d), except where an imminent threat to the safety and security of any individual remains, in which case the Employee will have the right to be accompanied by the Shop Xxxxxxx for any discussion, or by any other Employee of their choosing where the Shop Xxxxxxx may not be immediately available. (c) An Employee who refuses service to an individual must immediately notify the Shop Xxxxxxx in writing of the incident as soon as reasonably possible, and in all cases within one (1) business day following the incident. Such written notice will include the date, time, and location of the incident, a full account of the circumstances which led to a denial of service and a list of witnesses to the incident where possible. (d) The Shop xxxxxxx will provide the Employer with a copy of the written notice as soon as is reasonably possible, and in all cases within one (1) business day of receiving it from the Employee. (e) A meeting between the Employee, the Employer, and the Shop Xxxxxxx will be held as soon as is reasonably possible, and in all cases within five (5) working days following the incident, the purpose of such a meeting being to discuss the circumstances which led to a denial of service, to identify any strategies which could be used in future similar situations, and to initiate any resolutions satisfactory to both the Union and the Employer. (f) Reasonable delays based on priority and queuing factor are normal in daily operations; this will not be considered denial of service. (g) Within two (2) working days, the Employer will provide the Union a written response detailing the resolutions of the denial of service meeting and outlining agreed upon strategies to deal with the situation.

Appears in 2 contracts

Samples: Collective Agreement, Collective Agreement

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Denial of Service. The Employer recognizes the right of staff to refuse service to individuals that behave belligerently or abusively, or that contravene Ryerson University’s policies related to harassment, discrimination, and/or the Student Code of Conduct, in accordance with the following procedures: (a) Where the actions of any individual pose a threat to the safety and security of to the Employee or to any other individual, Employees must take appropriate steps to immediately notify Ryerson Securitysecurity. (b) An Employee who refuses service to an individual must immediately notify their supervisor of the incident. The Employee may then choose to refrain from discussing the incident further, until such time as written notice of the incident has been provided in accordance with articles 5.09 5.08 (c) and (d), except where an imminent threat to the safety and security of any individual remains, in which case the Employee will have the right to be accompanied by the Shop Xxxxxxx for any discussion, or by any other Employee of their choosing where the Shop Xxxxxxx may not be immediately available. (c) An Employee who refuses service to an individual must immediately notify the Shop Xxxxxxx in writing of the incident as soon as reasonably possible, and in all cases within one (1) business day following the incident. Such written notice will include the date, time, and location of the incident, a full account of the circumstances which led lead to a denial of service and a list of witnesses to the incident where possible.; (d) The Shop xxxxxxx will provide the Employer Employer’s representative with a copy of the written notice as soon as is reasonably possible, and in all cases within one (1) business day of receiving it from the Employee. (e) A meeting between the Employee, the Employer’s representative, and the Shop Xxxxxxx will be held as soon as is reasonably possible, and in all cases within five (5) working days one week following the incident, the purpose of such a meeting being to discuss the circumstances which led lead to a denial of service, to identify any strategies which could be used in future similar situations, and to initiate any resolutions satisfactory to both the Union and the Employer. (f) Reasonable delays based on priority and queuing factor are normal in daily operations; this will not be considered denial of service. (g) Within two (2) working days, the Employer will provide the Union a written response detailing the resolutions of the denial of service meeting and outlining agreed upon strategies to deal with the situation.

Appears in 1 contract

Samples: Collective Agreement

Denial of Service. The Employer recognizes the right of staff to refuse service to individuals that behave belligerently or abusively, or that contravene Ryerson University’s policies related to harassment, discrimination, and/or the Student Code of Conduct, and in accordance with the following procedures: (a) a. Where the actions of any individual pose a threat to the safety and security of any other individual, . Employees must take appropriate steps to immediately notify Ryerson Security.; (b) b. An Employee who refuses service to an individual must immediately notify their supervisor of the incident. The Employee may then choose to refrain from discussing the incident further, until such time as written notice of the incident has been provided in accordance with articles 5.09 4.09 (c) and (d), except where an imminent threat to the safety and security of any individual remains, in which case the Employee will have the right to be accompanied by the Shop Xxxxxxx for any discussion, or by any other Employee of their choosing where the Shop Xxxxxxx may not be immediately available.; (c) c. An Employee who refuses service to an individual must immediately notify the Shop Xxxxxxx in writing of the incident as soon as reasonably possible, and in all cases within one (1) business day following the incident. Such written notice will include the date, time, and location of the incident, a full account of the circumstances which led lead to a denial of service and a list of witnesses to the incident where possible.; (d) d. The Shop xxxxxxx will provide the Employer with a copy of the written notice as soon as is reasonably possible, and in all cases within one (1) business day of receiving it from the Employee.; (e) e. A meeting between the Employee, the Employer, and the Shop Xxxxxxx will be held as soon as is reasonably possible, and in all cases within five one (51) working days week following the incident, the purpose of such a meeting being to discuss the circumstances which led lead to a denial of service, to identify any strategies which could be used in future similar situations, and to initiate any resolutions satisfactory to both the Union and the Employer.; and (f) f. Reasonable delays based on priority and queuing factor are normal in daily operations; this will not be considered denial of service. (g) Within two (2) working days, the Employer will provide the Union a written response detailing the resolutions of the denial of service meeting and outlining agreed upon strategies to deal with the situation.

Appears in 1 contract

Samples: Collective Agreement

Denial of Service. The Employer recognizes the right of staff to refuse service to individuals that behave belligerently or abusively, or that contravene Ryerson University’s policies related to harassment, discrimination, and/or the Student Code of Conduct, in accordance with the following procedures: (a) Where the actions of any individual pose a threat to the safety and security of any other individual, Employees must take appropriate steps to immediately notify Ryerson Securitythe supervisor on duty or if they themselves are the supervisor, to contact Management. (b) An Employee who refuses service to an individual must immediately notify their supervisor of the incident. The Employee may then choose to refrain from discussing the incident further, until such time as written notice of the incident has been provided in accordance with articles 5.09 4.7 (c) and (d), except where an imminent threat to the safety and security of any individual remains, in which case the Employee will have the right to be accompanied by the Shop Xxxxxxx for any discussion, or by any other Employee of their choosing where the Shop Xxxxxxx may not be immediately available. (c) An Employee who refuses service to an individual must immediately notify Management and the Shop Xxxxxxx in writing of the incident as soon as reasonably possiblepossible immediately after the incident, and in all cases within one (1) business day following the incident. Such written notice will include the date, time, and location of the incident, a full account of the circumstances which led lead to a denial of service and a list of witnesses to the incident where possible. (d) The Shop xxxxxxx will provide Where the Employer with requests a copy of meeting to discuss the written notice as soon as is reasonably possibleaction the employee took, and in all cases within one (1) business day of receiving it from the Employee. (e) A a meeting between the Employee, the Employer, and the Shop Xxxxxxx will be held as soon as is reasonably possible, and in all cases within five (5) working days one week following the incident, the purpose of such a meeting being to discuss the circumstances which led lead to a denial of service, to identify any strategies which could be used in future similar situations, and to initiate any resolutions satisfactory to both the Union and the Employer. (fe) Reasonable delays based on priority and queuing factor are normal in daily operations; this will not be considered denial of service. (g) Within two (2) working days, the Employer will provide the Union a written response detailing the resolutions of the denial of service meeting and outlining agreed upon strategies to deal with the situation.

Appears in 1 contract

Samples: Collective Agreement

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Denial of Service. The Employer recognizes the right of staff to refuse service to individuals that behave belligerently or abusively, or that contravene Ryerson University’s policies related to harassment, discrimination, and/or the Student Code of Conduct, and in accordance with the following procedures: (a) Where the actions of any individual pose a threat to the safety and security of any other individual, . Employees must take appropriate steps to immediately notify Ryerson Security.; (b) An Employee who refuses service to an individual must immediately notify their supervisor of the incident. The Employee may then choose to refrain from discussing the incident further, until such time as written notice of the incident has been provided in accordance with articles 5.09 4.09 (c) and (d), except where an imminent threat to the safety and security of any individual remains, in which case the Employee will have the right to be accompanied by the Shop Xxxxxxx for any discussion, or by any other Employee of their choosing where the Shop Xxxxxxx may not be immediately available.; (c) An Employee who refuses service to an individual must immediately notify the Shop Xxxxxxx in writing of the incident as soon as reasonably possible, and in all cases within one (1) business day following the incident. Such written notice will include the date, time, and location of the incident, a full account of the circumstances which led lead to a denial of service and a list of witnesses to the incident where possible.; (d) The Shop xxxxxxx will provide the Employer with a copy of the written notice as soon as is reasonably possible, and in all cases within one (1) business day of receiving it from the Employee.; (e) A meeting between the Employee, the Employer, and the Shop Xxxxxxx will be held as soon as is reasonably possible, and in all cases within five (5) working days one week following the incident, the purpose of such a meeting being to discuss the circumstances which led lead to a denial of service, to identify any strategies which could be used in future similar situations, and to initiate any resolutions satisfactory to both the Union and the Employer.; and (f) Reasonable delays based on priority and queuing factor are normal in daily operations; this will not be considered denial of service. (g) Within two (2) working days, the Employer will provide the Union a written response detailing the resolutions of the denial of service meeting and outlining agreed upon strategies to deal with the situation.

Appears in 1 contract

Samples: Collective Agreement

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