Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & development personnel, thereby bypassing the NAVITAIRE Support Centre. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples of this might include assistance with Customer’s non-standard data extracts or data queries, etc.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit.
Appears in 2 contracts
Samples: Hosted Services Agreement (Spirit Airlines, Inc.), Hosted Services Agreement (Spirit Airlines, Inc.)
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & development personnel, thereby bypassing the NAVITAIRE Support Centre. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples An example of this might include assistance with Customer’s non-standard data extracts or data queries, etcData Extract tool.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit.
Appears in 2 contracts
Samples: Hosted Services Agreement (Spirit Airlines, Inc.), Hosted Services Agreement (Spirit Airlines, Inc.)
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & development personnel, thereby bypassing the NAVITAIRE Support Centre. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples of this might include assistance with Customer’s non-standard data extracts or data queriesData Extract tool, etc.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit.
Appears in 1 contract
Samples: Hosted Services Agreement (Gol Intelligent Airlines Inc.)
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & development personnel, thereby bypassing the NAVITAIRE Support Centre. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples An example of this might include assistance with Customer’s 's non-standard data extracts or data queries, etcData Extract tool.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit.
Appears in 1 contract
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting management research & development personnel, thereby bypassing the NAVITAIRE Support CentreResponse Center. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples of this might include assistance with Customer’s non-standard data extracts or data queries, etc.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit.
Appears in 1 contract
Samples: Hosted Services Agreement (Gol Intelligent Airlines Inc.)
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & development personnel, thereby bypassing the NAVITAIRE Support CentreResponse Center. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples of this might include assistance with Customer’s non-standard data extracts or data queries, etc.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit, Section 8.3.
Appears in 1 contract
Samples: Hosted Services Agreement (Gol Intelligent Airlines Inc.)
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & product management and/or development personnel, thereby bypassing the NAVITAIRE Support CentreCenter. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & product management and/or development personnel assistance that is not related to the resolution of a System Error. (Examples of this might include assistance with Customer’s non-standard data extracts or data queries, etc.) Direct Consultation will be invoiced at the applicable rate described in this ExhibitExhibit H, Section 1.3.
Appears in 1 contract
Samples: Hosted Services Agreement (Gol Intelligent Airlines Inc.)
Direct Consultation. Direct Consultation is defined as Customer-initiated contact directly to NAVITAIRE revenue accounting research & development personnel, thereby bypassing the NAVITAIRE Support Centre. The rates for Direct Consultation will also apply to any Customer issue which requires NAVITAIRE research & development personnel assistance that is not related to the resolution of a System Error. (Examples of this might include assistance with Customer’s 's non-standard data extracts or data queries, etc.) Direct Consultation will be invoiced at the applicable rate described in this Exhibit.
Appears in 1 contract