ECM Functions. Unscheduled System Unavailability of ECM functions caused by the failure of systems and technologies within the Contractor’s Span of Control will be resolved, and the restoration of services implemented, within sixty (60) minutes of the official declaration of System Unavailability, if unavailability occurs during normal business hours; or within sixty (60) minutes of the start of the next Business Day, if unavailability occurs outside business hours.
Appears in 4 contracts
Samples: Contract for Provision of Health Services (Triple-S Management Corp), Contract for Health Services Administration (Triple-S Management Corp), Contract for Health Services Administration (Triple-S Management Corp)
