Common use of Electronic Banking Services Clause in Contracts

Electronic Banking Services. 1. General provisions of Electronic banking services 1) to have a valid Payment card of the Bank, or EDS; 2) have a mobile device/personal computer with an operating system version at least corresponding to the requirements of the Bank and connected to the Internet. 153. The mobile app can be downloaded from Play Market (for Android platform) and App Store (for iOS platform). 154.The procedure for establishing, charging and amending, supplementing the Bank’s Tariffs under this section of this section of the Agreement is regulated by clauses 58-60 of the Agreement. 155. Also banking services can be provided through the Call Center. At that, the scope and order of of services shall be determined by the Bank at its own discretion. 155-1. When contacting the Call Center, the Bank identifies the Client: 1) only by full name, if a reference and consulting service on a Payment card is required/Account/Deposit/ loan/ electronic payment services in case of application by means of a mobile phone number registered with the Bank; 2) by full name and code word, if it is required to carry out certain operations on the Bank's products in the case of an application by means of a mobile phone number registered with the Bank; 3) by IIN, full name and code word, reference and consulting service on a Payment card/Account/Deposit/ credit/ electronic payment services, in case of application by means of another mobile phone number not registered with the Bank; by IIN, Full name, code word and confirmation code, if it is required to perform certain operations on the Bank's products, in case of contacting by another mobile phone number not registered with the Bank. 156. General terms and conditions and methods of providing services: 1) Mobile app, Web banking, ATM, and other resources are available to the Client around the clock, except for the time of technical work; 2) transactions are carried out in accordance with the procedure established by the Bank's internal documents, Section VII of the Agreement, as well as in accordance with the legislation of the Republic of Kazakhstan; 3) confirmations of transactions on a bank account in a Mobile app, Web banking, payment terminal, ATM, and other resources are reflected on the page with the history of transactions after the transaction. The confirmation contains basic information about the operation performed; 4) for all questions concerning the operation of the Mobile App/ Web Banking, the Client can contact the Call Center by phone or use the chat in the Mobile App, Web Banking, and other resources; 5) the volume of provision of Electronic Banking Services is determined by the Bank independently. 2. Confidentiality in the provision of electronic banking services a) User’s Surname, name, patronymic name; b) User’s telefon number; c) e-mail address (e-mail); d) IIN; e) User’s address; f) biometric data; g) User's EDS 159. The Bank protects data that is automatically transmitted in remote service processes through the Mobile App, Web Banking and/or other remote channels.