Common use of Emergency Escalation Clause in Contracts

Emergency Escalation. Registry Operator and ICANN shall provide the contact information of their respective emergency operations departments to the other party for the purposes of this Section and such contact information shall be maintained and kept current at all times by both Registry Operator and ICANN. ICANN shall issue an emergency escalation notice informing Registry Operator of any possible or potential issues in relation to the monitored RDAP-RDDS service. Upon the issuance of an emergency escalation notice, Registry Operator and ICANN shall cooperate and use commercially reasonably efforts to diagnose and/or resolve the identified issue(s), including through the sharing of appropriate measurement data. The initiation of any emergency escalation and the subsequent cooperation to diagnose and/or resolve the identified issue(s) do not in themselves imply or otherwise establish that the monitored RDAP-RDDS service has failed the applicable Service Level Requirements set forth in Section 3.1 above.

Emergency Escalation. Registry Operator and ICANN shall provide the contact information of their respective emergency operations departments to the other party for the purposes of this Section and such contact information shall be maintained and kept current at all times by both Registry Operator and ICANN. ICANN shall issue an emergency escalation notice informing Registry Operator of any possible or potential issues in relation to the monitored RDAP-RDDS service. Upon the issuance of an emergency escalation notice, Registry Operator and ICANN shall cooperate and use commercially reasonably reasonable efforts to diagnose and/or resolve the identified issue(s), including through the sharing of appropriate measurement data. The initiation of any emergency escalation and the subsequent cooperation to diagnose and/or resolve the identified issue(s) do not in themselves imply or otherwise establish that the monitored RDAP-RDDS service has failed the applicable Service Level Requirements set forth in Section 3.1 above.