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END OF TERMS AND CONDITIONS. APPENDIX: How to apply the Apache License to your work. To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives. Copyright [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at xxxx://xxx.xxxxxx.xxx/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. * Apache Avalon Log Kit 2.0.0 Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at xxxx://xxx.xxxxxx.xxx/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. Apache License Version 2.0, January 2004 xxxx://xxx.xxxxxx.xxx/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
END OF TERMS AND CONDITIONS. APPENDIX: How to apply the Apache License to your work. To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives. Copyright [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at xxxx://xxx.xxxxxx.xxx/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. * Apache Commons Lang: 2.4 Apache License Version 2.0, January 2004 xxxx://xxx.xxxxxx.xxx/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
END OF TERMS AND CONDITIONS. APPENDIX: How to apply the Apache License to your work. To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives. Copyright [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at xxxx://xxx.xxxxxx.xxx/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
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END OF TERMS AND CONDITIONS. APPENDIX: How to apply the Apache License to your work. To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
END OF TERMS AND CONDITIONS. You have expressly requested the use of English version of this Plan, a French version of which is available upon request. C’est selon votre volonté expresse que la version anglaise de ce Plan est utilisée et la version française est disponible sur demande.
END OF TERMS AND CONDITIONS. APPENDIX: How to apply the Apache License to your work. To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives. Copyright [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at xxxx://xxx.xxxxxx.xxx/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. Agent Desktop API 18 Introduction 18 What’s new 18 Overview 18 Classes and interfaces 19 API Components 20 Commands, Notifications, and Responses 20 List of commands and responses 20 List of notifications 22 Agent Activities 23 Login and Logout 23 Agent state 24 Nailing 25 New call notification 26 Customer data 27 Agent capabilities 27 Call state 28 DNC 28 Hold and unhold 28 Send DTMF 29 Consult 29 Transfer 31 Callbacks 31 Conference 33 Wrapup 35 Agent notes 35 Error 36 Zones 36 POM Agent Factory Methods and Commands 36 init 36 deinit 37 getPOMAgent 37 removePOMAgent 38 Commands 38 AGTLogon 39 AGTLogoff 42 AGTStateChange 42 AGTHoldCall 44 AGTUnholdCall 45 AGTReleaseLine 46 AGTGetCompCodes 47 AGTWrapupContact 48 AGTExtendWrapup 48 AGTGetConsultTypes 49 AGTGetConsultDestsForType 50 AGTConsultCall 51 AGTCompleteTranser 52 AGTCancelConsult 53 AGTStartConf 54 AGTEndConf 55 AGTConfChangeOwnership 56 AGTRedial 56 AGTSendDTMF 57 AGTGetCallbackTypes 58 AGTGetCallbackDestsForTypes 59 AGTCreateCallback 60 AGTGetErrorString 62 AGTGetErrorInfo 63 AGTPreviewDial 64 AGTPreviewCancel 65 AGTGetCustomerDetails 66 AGTSetCustomerDetail 67 AGTBlendToInbound 68 AGTBlendToOutbound 68 AGTNailupAgent 69 AGTReadyForNailup 69 GetAgentStatusResponse 70 AGTLostNailing 71 AGTPendingLogout 71 AGTAddAgentNote 72 AGTRefreshAgentNotes 73 AGTGetTimeZones 73 AGTAvailableForNailup 74 AGTAgentDisconnected 75 AGTAddToDNC 75...