Equipment MASL Chart Sample Clauses

Equipment MASL Chart. Maintenance and Support Service Category Criteria Minimum Acceptable Service Levels Service Credit Customer Service/Technical Support Resolution Time: Total time elapsed from initial Error report to Resolve an Error that does not require a service dispatch and can be completed by Customer Service/Technical Support personnel. 24x7x365 85% resolved within 24 hours 95% resolved within 48 hours 99% resolved within 96 hours N/A Engineer Response: Total time elapsed for Vendor engineer to respond to an Error report. 100% - Vendor engineer shall respond to each Error report within two (2) hours with a four (4) hours onsite response if required (these are maximums not averages or goals) N/A Warranty Response/Time to Repair: Temporary replacement Products may be used to satisfy this requirement; provided that the replacement Product is provided at no additional cost to Purchaser, and that replacement Product is functionally equivalent or exceeds equivalence to the Product being repaired or replaced. Two (2) working days following notification of the Error to the Vendor’s designated technical support personnel of the need for warranty service. N/A Customer Service/Technical Support Call Back Response: Time The total time elapsed from the initial Error report to a call back by Vendor acknowledging receipt of Error report and providing an estimated time for a Vendor technician response. 24x7x365 99% within 1 hour N/A Trouble Resolution Confirmation Call: Total time elapsed from the initial Error report to provide Error resolution confirmation telephone call to the Purchaser. Customer Service/Technical Support may leave a message with a phone number to call back with any questions. If a message is left, the Error report should remain open in a pending closure status for 24 hours to allow the Purchaser the opportunity to confirm the Error is Resolved. 24x7x365 99% within 30 minutes of trouble resolution N/A
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Related to Equipment MASL Chart

  • Equipment Maintenance If this Contract involves computer or telecommunications hardware or other mechanical or electrical Equipment (use of the word "Equipment" means all the foregoing) as a Deliverable, then, during the warranty period and during any period covered by annual maintenance, the Contractor will provide Equipment maintenance to keep the Equipment in or restore the Equipment to good working order. This maintenance will include preventative and remedial maintenance, installation of safety changes, and installation of engineering changes based upon the specific needs of the individual item of Equipment. This maintenance will also include the repair, replacement, or exchange deemed necessary to keep the Equipment in good working order. For purposes of this Contract, Equipment restored to good working condition means Equipment that performs in accordance with the manufacturer's published specifications. The Contractor will exert its best efforts to perform all fault isolation and problem determination attributed to the Equipment covered under this Contract. The following services are outside the scope of this Contract:

  • Construction Progress Schedule; Overall Project Schedule The Contractor shall submit for review by the Design Professional and approval by the Owner a Construction Progress Schedule based upon the Design Professional’s Preliminary Design and Construction Schedule and prepared using a CPM (Critical Path Method) process within sixty days after the Effective Date of the Contract, utilizing a full-featured software package in a form satisfactory to the Design Professional and Owner, showing the dates for commencement and completion of the Work required by the Contract Documents, including coordination of mechanical, plumbing, and electrical disciplines, as well as coordination of the various subdivisions of the Work within the Contract. Milestones must be clearly indicated and sequentially organized to identify the critical path of the Project. The Construction Schedule will be developed to represent the CSI specification divisions. It shall have the minimum number of activities required to adequately represent to the Owner the complete scope of Work and define the Project’s (and each Phase’s if phased) critical path and associated activities. The format of the Construction Progress Schedule will have dependencies indicated on a monthly grid identifying milestone dates such as construction start, phase construction, structural top out, dry-in, rough-in completion, metal stud and drywall completion, equipment installation, systems operational, inspections for Material Completion and Occupancy Date, and Final Completion Date. The Contractor shall submit, along with the Construction Progress Schedule, the Submittal Schedule for approval by the Design Professional, correlating the associated approval dates for the documents with the Construction Progress Schedule. Upon recommendation by the Design Professional and approval by the Owner, the Construction Progress Schedule shall become the Overall Project Schedule, which shall be utilized by the Design Professional, Owner and Contractor. The Contractor must provide the Design Professional and the Owner with monthly updates of the Overall Project Schedule indicating completed activities and any changes in sequencing or activity durations, including approved change orders. See also Article 3.3.5.

  • Private Aircraft Mileage When an employee is authorized by his/her department, reimbursement for the use of the employee’s privately owned aircraft on State business shall be made at the rate of 50 cents per statute mile. Pilot qualifications and insurance requirements will be maintained in accordance with DPA rule 599.628.1 and the State Office of Risk and Insurance Management.

  • Aircraft This peril includes self-propelled missiles and spacecraft.

  • Recovery Schedule If the initial schedule or any current updates fail to reflect the Work’s actual plan or method of operation, or a contractual milestone date is more than fifteen (15) days behind, Owner may require that a recovery schedule for completion of the remaining Work be submitted. The Recovery Schedule must be submitted within seven (7) calendar days of Owner’s request. The Recovery Schedule shall describe in detail Construction Contractor’s plan to complete the remaining Work by the required Contract milestone date. The Recovery Schedule submitted shall meet the same requirements as the original Construction Schedule. The narrative submitted with the Recovery Schedule should describe in detail all changes that have been made to meet the Contract milestone dates.

  • Life support equipment (a) If a person living at your premises requires life support equipment, you must register the premises with us or your distributor. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises.

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